Albi Sherifaj
@albisherifaj
Experienced team leader with a strong background in customer service.
What I'm looking for
My name is Anjeza Sadikllari, and I am an experienced team leader with a proven track record in customer service and sales. Over the years, I have honed my skills in multitasking, problem-solving, and effective team collaboration, ensuring that my teams consistently meet campaign objectives. My journey began at Xerox, where I led a team in selling tablet products and managing various telecommunications campaigns.
Following my time at Xerox, I took on a leadership role at Intercom Data Service (IDS), supervising a team of 15 operators. My focus was on achieving the goals set by our Vodafone campaign, where I provided unwavering support and guidance to my team. Most recently, I worked at Teleperformance, providing back-office customer service for SKY ITALIA, where I continued to excel in meeting campaign targets. I am passionate about fostering a collaborative team environment and delivering exceptional administrative support to supervisors and managers.
Experience
Work history, roles, and key accomplishments
Customer Service (Back Office)
Teleperformance
Apr 2020 - Aug 2023 (3 years 4 months)
Worked in customer service for SKY ITALIA, consistently meeting campaign objectives and providing exceptional support. Developed strong problem-solving and teamwork skills.
Team Leader
Intercom Data Service (IDS)
Oct 2015 - Apr 2020 (4 years 6 months)
Supervised a team of 15 operators, providing support to achieve campaign goals for Vodafone. Focused on team building and maintaining high performance standards.
Team Leader
Xerox
Mar 2013 - Sep 2015 (2 years 6 months)
Led a team in the sales of tablet and iPad products, as well as various mobile campaigns for companies like Vodafone and Tim. Developed skills in multitasking and problem-solving while ensuring team objectives were met.
Education
Degrees, certifications, and relevant coursework
Universiteti Ismail Qemali
Bachelor's Degree, Languages
2008 - 2012
Studied English and Italian languages, focusing on team building and problem-solving skills, while working effectively in groups to achieve campaign objectives.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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