Albi SherifajAS
Open to opportunities

Albi Sherifaj

@albisherifaj

Experienced team leader with a strong background in customer service.

Italy

What I'm looking for

I am looking for a role in a growing company that values teamwork and offers opportunities for professional development.

My name is Anjeza Sadikllari, and I am an experienced team leader with a proven track record in customer service and sales. Over the years, I have honed my skills in multitasking, problem-solving, and effective team collaboration, ensuring that my teams consistently meet campaign objectives. My journey began at Xerox, where I led a team in selling tablet products and managing various telecommunications campaigns.

Following my time at Xerox, I took on a leadership role at Intercom Data Service (IDS), supervising a team of 15 operators. My focus was on achieving the goals set by our Vodafone campaign, where I provided unwavering support and guidance to my team. Most recently, I worked at Teleperformance, providing back-office customer service for SKY ITALIA, where I continued to excel in meeting campaign targets. I am passionate about fostering a collaborative team environment and delivering exceptional administrative support to supervisors and managers.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UQ

Universiteti Ismail Qemali

Bachelor's Degree, Languages

2008 - 2012

Studied English and Italian languages, focusing on team building and problem-solving skills, while working effectively in groups to achieve campaign objectives.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Italy

Authorized to work in

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Albi Sherifaj - Customer Service (Back Office) - Teleperformance | Himalayas