Chiara Solari

As a Team Manager, I lead and motivate a team of 20 FTEs, ensuring high performance and excellent customer service. I focus on optimizing workflows and improving internal communications to enhance customer satisfaction. I utilize tools like Kronos, Tableau, and Medallia for effective workforce management.

In my role as a CS Advisor, I delivered top-tier customer service by resolving inquiries and providing effective solutions. I built rapport with clients through active listening and tailored support, consistently achieving performance targets.

In my role as an Administrative Employee, I ensured accurate and timely completion of reports and assessments, contributing to office efficiency. I coordinated communication with clients regarding payment schedules and addressed concerns promptly, utilizing my multilingual skills.

As an HR Generalist, I oversaw recruitment processes and coordinated internal communication efforts. I established partnerships with external agencies and ensured that all employees were informed about company policies and events, using my multilingual abilities.

Grade: Honors

Graduated with honors in Communication Science. I excel in managing teams, optimizing strategies, and improving internal and external communications to enhance customer satisfaction.

Completed an HR training course focused on improving team workflows to enhance productivity and ensure smooth operations.

Completed a diploma in Music with a major in Voice. Developed skills in vocal performance and music theory.