Looking for a job

Albert Rolland

@albertrolland

Message

Experienced Account Manager & Senior CSM. IT vendor scale-up three times over veteran, and process innovation leader.

Germany

Message

What I'm looking for

I’m looking for a Key Account Manager role where I can drive ARR growth & retention, build scalable sales, onboarding and renewal playbooks, and apply AI/digital transformation to improve customer journey, satisfaction, and measurable outcomes.

I’m a Account Manager and revenue-focused CSM leader with 15+ years in the IT and SaaS industry, known for scaling vendors and improving customer outcomes. I’ve led Customer Success efforts across enterprise portfolios, with revenue accountability up to €3.2M ARR and a strong focus on license renewal performance.

I build and strengthen teams and playbooks—from onboarding and implementation to long-term renewal strategies. I’ve set up and led new Customer Success departments in three companies, implemented processes and KPIs, and improved customer experience through journey mapping, renewal playbooks, and cross-functional collaboration.

Today, I bring a modern AI and digital transformation mindset to customer growth, and I’m actively expanding my analytics foundation as a Data Analyst student (SQL, Power BI, Python, machine learning). My aim is simple: combine customer experience excellence with measurable retention and revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst Student

Current

DataSmart Point GmbH

Mar 2026 - Present (3 months)

Pursuing a six-month full-time Data Analysis course focused on business analytics with SQL, relational databases, and Power BI. Building advanced analytics with Python and machine learning, including AI/data connections via APIs.

SQL Power BI Excel Python Machine Learning Statistics Data Preparation APIs

Head of Customer Success

ProbIS GmbH

Oct 2024 - Mar 2025 (5 months)

Established a new Customer Success department and implemented processes and KPIs to improve performance. Trained the team and supported onboarding/CS operations during a six-month contract.

Customer Success Process Optimization KPIs Customer Onboarding Renewal Playbooks Customer Journey Mapping

Senior Customer Success Manager

Camunda GmbH

Mar 2020 - Apr 2024 (4 years 1 month)

Managed a global enterprise customer portfolio with revenue accountability up to €3.2M ARR. Achieved a 92.7% license renewal rate, optimized the customer journey for improved user experience, and collaborated with sales and product to enhance service delivery.

Customer Success Enterprise Account Management NRR%Customer Journey Mapping Cross Functional Collaboration Renewal Management Sales Enablement

Renewal Account Manager (EMEA)

Acronis

Apr 2013 - Mar 2020 (6 years 11 months)

Managed a portfolio of 150+ customer accounts and drove renewal outcomes across EMEA. Increased renewal rate to 71% and grew revenue by 40% through strategic renewal sales initiatives and cross-functional alignment.

Renewal Sales Customer Retention Account Management Forecasting Renewal Playbooks Cross functional Coordination MEDDIC

Sales Manager EMEA

Zoiros IT GmbH

Jan 2005 - Mar 2013 (8 years 2 months)

Led international outbound and inbound sales teams for EMEA, improving annual sales performance by 30% through targeted initiatives. Increased customer loyalty by 30% by strengthening long-term client relationships.

Sales & Management International Sales Outbound Sales Revenue Growth Account Management Customer Loyalty Negotiation Business Development CRM

Education

Degrees, certifications, and relevant coursework

DataSmart Point GmbH

Data Analysis (six-month study course), Data Analysis

2026 -

Six-month full-time study course in Data Analysis covering SQL, relational databases, Power BI, advanced analytics with Python and machine learning, and AI/backend data interfaces via APIs.