Albanys Villafranca
@albanysvillafranca
Customer service specialist and business owner delivering exceptional client experiences.
What I'm looking for
I am a dedicated customer service professional and business owner with a background in journalism and social media, experienced in leading teams, managing operations, and driving customer satisfaction. I launched and operate a successful food truck business where I oversee daily operations, budgeting, inventory, vendor relations, staff training, and marketing to grow revenue and loyalty.
I previously supported customers and logistics at Amazon, managed community engagement for MEDCOM, and produced multimedia content at ULAT, always prioritizing clear communication, empathy, and efficient problem resolution. I bring strong conflict-resolution skills, remote collaboration experience, and bilingual proficiency in Spanish and English.
Experience
Work history, roles, and key accomplishments
Founder & Business Owner
Mundi
Jan 2021 - Present (4 years 11 months)
Launched and managed a food truck business, overseeing daily operations, inventory and budgeting to drive profitability and repeat customer growth. Led staff training and marketing initiatives including social media promotions to increase brand loyalty.
Assisted customers via chat and email with order tracking, returns and inquiries, resolving issues to maintain high satisfaction while coordinating with logistics to ensure timely deliveries. Managed multiple interactions in a high-volume environment.
Community Manager
Medcom - Panama
Jan 2018 - Dec 2018 (11 months)
Engaged audiences across social platforms, responded to inquiries and feedback, and developed content strategies to improve engagement and customer satisfaction. Provided timely customer support to maintain positive interactions.
Multimedia Journalist
Universidad Latina de Panamá
Jan 2017 - Dec 2018 (1 year 11 months)
Conducted interviews and produced customer-centric multimedia content while managing social interactions to foster audience engagement and clear communication. Delivered concise reporting for diverse audiences.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Panamá
Bachelor Degree in Journalism, Journalism (Audiovisual Production)
2015 - 2018
Grade: 4.2
Activities and societies: .
Completed a degree in Journalism with an emphasis on audiovisual production, focusing on multimedia reporting and content creation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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