Open to opportunities

Albanys Villafranca

@albanysvillafranca

Message

Customer service specialist and business owner delivering exceptional client experiences.

Venezuela

Message

What I'm looking for

I seek a customer-focused role where I can lead teams, improve processes, and use communication and operations skills to elevate customer experience and drive business growth.

I am a dedicated customer service professional and business owner with a background in journalism and social media, experienced in leading teams, managing operations, and driving customer satisfaction. I launched and operate a successful food truck business where I oversee daily operations, budgeting, inventory, vendor relations, staff training, and marketing to grow revenue and loyalty.

I previously supported customers and logistics at Amazon, managed community engagement for MEDCOM, and produced multimedia content at ULAT, always prioritizing clear communication, empathy, and efficient problem resolution. I bring strong conflict-resolution skills, remote collaboration experience, and bilingual proficiency in Spanish and English.

Experience

Work history, roles, and key accomplishments

Current

Founder & Business Owner

Current

Mundi

Jan 2021 - Present (4 years 11 months)

Launched and managed a food truck business, overseeing daily operations, inventory and budgeting to drive profitability and repeat customer growth. Led staff training and marketing initiatives including social media promotions to increase brand loyalty.

Operations Management Team Leadership Inventory Management Budgeting Vendor Relations Social Media Marketing Customer Service

Customer Service Associate

Amazon

Jan 2019 - Jan 2021 (2 years)

Assisted customers via chat and email with order tracking, returns and inquiries, resolving issues to maintain high satisfaction while coordinating with logistics to ensure timely deliveries. Managed multiple interactions in a high-volume environment.

Customer Support Email Support Live Chat Logistics Coordination Multitasking

Community Manager

Medcom - Panama

Jan 2018 - Dec 2018 (11 months)

Engaged audiences across social platforms, responded to inquiries and feedback, and developed content strategies to improve engagement and customer satisfaction. Provided timely customer support to maintain positive interactions.

Community Management Social Media Content Strategy Customer Support Communication

Multimedia Journalist

Universidad Latina de Panamá

Jan 2017 - Dec 2018 (1 year 11 months)

Conducted interviews and produced customer-centric multimedia content while managing social interactions to foster audience engagement and clear communication. Delivered concise reporting for diverse audiences.

Journalism Interview Multimedia Social Media Management Written Communication