Khalil Campero
@khalilcampero
I am a results-driven contact center supervisor and business owner.
United StatesWhat I'm looking for
I am a results-driven contact center supervisor and business owner specializing in customer experience, team leadership, and operational improvements.
At The Home Depot, I coordinated delivery resolutions that cut customer calls by 11% and mentored peers to collaboratively boost KPI performance by 57%, supporting daily informed purchasing for 30+ customers.
As owner of a Miami restaurant, I automated financial reporting to save 60 hours quarterly, implemented a data-driven inventory system that reduced waste, and contributed to $478,000 in revenue growth through strategic decision-making.
Previously as a Universal Banker, I delivered full-service financial solutions, helped my branch rank in the top 10% regionally, and drove a 40% increase in digital self-service adoption; I hold a BBA in Finance from Florida International University with a 4.0 GPA.
Experience
Work history, roles, and key accomplishments
Contact Center Supervisor
The Home Depot
Apr 2022 - Present (4 years 3 months)
Coordinated delivery resolutions, cutting customer calls by 11% through supplier teamwork. Mentored peers to enhance interaction quality, boosting KPI by 57% collaboratively.
Owner
Blue Restaurant Miami
Aug 2017 - Present (8 years 11 months)
Managed inventory to prevent stockouts, ensuring optimal levels and reducing waste. Automated financial reporting, saving 60 hours quarterly and boosting efficiency.
Universal Banker
Citibank
Jun 2019 - Present (7 years 1 month)
Delivered Citi’s full suite of financial solutions to individual and small business clients, consistently exceeding quarterly sales and retention targets. Built and deepened client relationships by performing needs-based financial consultations aligned with Citi’s customer experience model.
Education
Degrees, certifications, and relevant coursework
Khalil hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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