Khalil Campero
@khalilcampero
I am a results-driven contact center supervisor and business owner.
United StatesWhat I'm looking for
I am a results-driven contact center supervisor and business owner specializing in customer experience, team leadership, and operational improvements.
At The Home Depot, I coordinated delivery resolutions that cut customer calls by 11% and mentored peers to collaboratively boost KPI performance by 57%, supporting daily informed purchasing for 30+ customers.
As owner of a Miami restaurant, I automated financial reporting to save 60 hours quarterly, implemented a data-driven inventory system that reduced waste, and contributed to $478,000 in revenue growth through strategic decision-making.
Previously as a Universal Banker, I delivered full-service financial solutions, helped my branch rank in the top 10% regionally, and drove a 40% increase in digital self-service adoption; I hold a BBA in Finance from Florida International University with a 4.0 GPA.
Experience
Work history, roles, and key accomplishments
Contact Center Supervisor
The Home Depot
Apr 2022 - Present (4 years 4 months)
Coordinated delivery resolutions, cutting customer calls by 11% through supplier teamwork. Mentored peers to enhance interaction quality, boosting KPI by 57% collaboratively.
Owner
Blue Restaurant Miami
Aug 2017 - Present (9 years)
Managed inventory to prevent stockouts, ensuring optimal levels and reducing waste. Automated financial reporting, saving 60 hours quarterly and boosting efficiency.
Universal Banker
Citibank
Jun 2019 - Present (7 years 2 months)
Delivered Citi’s full suite of financial solutions to individual and small business clients, consistently exceeding quarterly sales and retention targets. Built and deepened client relationships by performing needs-based financial consultations aligned with Citi’s customer experience model.
Education
Degrees, certifications, and relevant coursework
Khalil hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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