Open to opportunities

Alba Gutierrez

@albagutierrez

Customer-focused venue and front-desk professional, skilled in scheduling, coordination, payroll, and problem-solving under pressure.

United States

Message

What I'm looking for

I’m looking for a role where I can combine customer service, scheduling, and coordination with accurate timekeeping and payroll support. I want a team that values clear communication, accountability, and steady performance under pressure.

I’m a motivated, adaptable professional with strong customer service skills and the ability to thrive under pressure. I’m quick to learn new systems, communicate clearly, and solve problems to protect customer satisfaction and team goals. I’m also bilingual (English/Spanish) and comfortable working with sensitive processes like HIPAA.

In venue operations, I manage scheduling, staffing, and event coordination end to end while collaborating with teams to improve outcomes and ensure every logistical requirement is met. I also manage social media for the venue to create engaging content and support growth. I’m dedicated to delivering high-quality results through consistent communication and follow-through.

Previously, I worked as a Production Coordinator/Timekeeper, coordinating labor/manpower by shift, reporting daily and weekly metrics, and verifying timesheets for correct cost codes and billing readiness. I’ve supported payroll workflows using systems like Kronos, handled HR/Finance-facing reporting, and ensured timekeeping records were accurate and secure. I’ve also contributed as a youth care worker and after-school program assistant/site coordinator, managing budgets, schedules, discipline, and enrichment activities.

Experience

Work history, roles, and key accomplishments

Booking Clerk

Oak Hill Event Center

Apr 2023 - Oct 2025 (2 years 6 months)

Managed venue scheduling, staffing, and event coordination, partnering with event planners to ensure logistical needs (e.g., audiovisual setup and seating) were met. Supported marketing initiatives to grow event bookings and managed venue social media to increase followers.

Scheduling Venue Operations Event Coordination Staffing Coordination Co Marketing Social Media Management Customer Service Seating Coordination

Front Desk Clerk

JR Palacios Enterprises

Jan 2023 - Oct 2025 (2 years 9 months)

Handled high-volume incoming calls and directed inquiries to the appropriate departments. Processed payments, refunds, and exchanges accurately and supported internal document retrieval and clarification requests.

Customer Service Payments Processing Refunds Data Entry Administrative Support Cash Handling

Production Coordinator

Keppel AmFELS

Jan 2020 - May 2022 (2 years 4 months)

Coordinated subcontractor work areas, block and manpower by shift, and reported manpower counts and absences to superintendents, project managers, yard leadership, and operations leadership. Verified supervisor and subcontractor T&M timesheets for correct cost codes and hours, tracked labor for PBC billing, and supported daily project meetings.

Cost Codes Timekeeping Timesheets Time Tracking Project Coordination

Youth Care Worker

Southwest Key Programs

Nov 2018 - Sep 2019 (10 months)

Monitored unaccompanied minors overnight, conducting intake and discharge activities while ensuring supervision and safety. Supported day-to-day care responsibilities within the program.

Unaccompanied Minor Supervision Overnight Monitoring Documentation Intake Discharge Support

After School Program Coordinator

San Benito CISD

Jun 2006 - Mar 2019 (12 years 9 months)

Led an after-school program for a non-grant campus by managing hiring, schedules, budgets, discipline, and lesson plans. Organized enrichment activities (chess, dance, robotics, track) and ensured students received academic support and program participation.

Program Coordination Hiring Budgeting Scheduling Lesson planning Academic Support Team Leadership

Teller

Wells Fargo

Jul 2003 - Jul 2004 (1 year)

Provided customer service while completing deposits and withdrawals, handling payments, and supporting account-related requests. Contributed to sales efforts by offering new accounts, CDs, and loan options.

Cash Handling Customer Service Deposit & Withdrawal Payment Processing Sales Support

Customer Service Representative

Ross Dress For Less

Feb 2003 - Jul 2003 (5 months)

Worked as a cashier providing customer service, processing transactions, and supporting returns and exchanges. Sorted and organized merchandise, including clothes and accessories.

Cashiering Customer Service Returns and Exchanges Sorting And Organizing Inventory