Massiel Diaz
@massieldiaz
I deliver organized, bilingual customer service across retail and office environments.
United StatesWhat I'm looking for
I'm currently supporting guests and maintaining an organized sales floor as a General Merchandise Expert at Target, while meeting daily priorities in a fast-paced retail environment.
Previously at CareMax, I greeted and assisted more than 50 visitors daily, managed multi-line phones and appointment schedules, and kept front-desk operations running smoothly.
I've also supervised groups of 15–20 children at the University of Miami and supported administrative operations at Miami Sunset Senior High School. I bring bilingual English and Spanish communication, organization, and a positive, adaptable approach to every team.
Experience
Work history, roles, and key accomplishments
Maintained sales floor presentation and organization, delivered guest assistance, and collaborated with team members to meet department goals in a fast-paced retail environment.
Receptionist
CareMax
Sep 2023 - Jan 2025 (1 year 4 months)
Greeted and assisted 50+ visitors daily, answered multi-line phones, managed appointment schedules, and maintained front-desk operations.
Supervised groups of 15-20 children, developed daily activity plans, and communicated effectively with parents and staff.
Office Aide
Miami Sunset Senior High School
Aug 2021 - Jun 2023 (1 year 10 months)
Assisted in maintaining office organization by filing, sorting documents, and managing daily correspondence, and coordinated with team members to meet deadlines.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor's Degree, Communications
2023 -
Grade: 3.69
Pursuing a Communications major with a cumulative GPA of 3.69, expected graduation in 2027.
Miami Sunset Senior High School
High School Diploma, General Studies
Grade: Unweighted: 3.6, Weighted: 4.1
Activities and societies: Teacher's aide experience; Member of the NAF Academy of Business & Finance.
Earned a high school diploma with academic honors in Digital Media, including advanced coursework in AP United States History and AP Psychology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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