Open to opportunities

Aline Navarro

@alinenavarro

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Customer-focused office assistant with strong hospitality background and proven scheduling expertise.

United States

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What I'm looking for

I seek a customer-focused administrative role where I can apply scheduling, POS, and communication skills, with opportunities for growth in operations or management.

I am a bilingual (Spanish/English) customer service and office professional with six years of guest relations and retail experience, plus two years of administrative office work. I excel at scheduling, POS operations, invoicing, and coordinating communication between office and field teams to keep daily operations running smoothly.

I consistently deliver professional, empathetic service—whether assisting guests, managing group sales, or supporting management with estimates, inventory, and records. I am studying Business Administration and bring reliable time management, organizational skills, and a track record of resolving customer concerns with care.

Experience

Work history, roles, and key accomplishments

Office Assistant / Scheduler

NWI Lawn Care

May 2022 - Aug 2025 (3 years 3 months)

Managed customer communications and scheduled clients, service routes, and employee workdays to ensure smooth operations; prepared estimates and invoices and coordinated office-field communication. Conducted site visits to assess properties and identify project opportunities and supported management with administrative tasks and inventory coordination.

Customer Service Scheduling Invoicing Data Entry Microsoft Office Inventory Coordination

Guest Services / Group Sales

Deep River Waterpark

Jul 2021 - Aug 2024 (3 years 1 month)

Served as primary guest contact handling admissions, ticketing, group sales, and reservation confirmations while operating POS systems and resolving guest issues to maintain safety and customer satisfaction. Managed lost-and-found procedures and supported separated-children protocols with discretion.

Guest Relations Ticketing Group Sales Customer Service Safety Compliance

Crew Member

SmallCakes Cupcakery

Oct 2019 - Mar 2021 (1 year 5 months)

Prepared and decorated baked goods, maintained product quality and shop standards, assisted with inventory and cash handling, and supported the Crown Point grand opening through efficient multitasking and teamwork. Delivered customer service and product recommendations at point of sale.

Food Preparation Inventory Cash Handling Customer Service Point of Sale Teamwork