Open to opportunities

Ahjanie Thompson

@ahjaniethompson

Message

Experienced administrative and customer-service professional specializing in remote scheduling and patient support.

United States

Message

What I'm looking for

I want a remote or at-home administrative role where I can apply scheduling, patient support, and HIPAA-compliant record management while contributing to efficient operations.

I am an administrative and customer service professional with over five years supporting healthcare, call center, and front-desk operations. I consistently manage appointment scheduling, insurance verification, billing, and sensitive records while delivering professional client communication.

My background includes roles at medical practices, call centers, retail support, and hospitality where I used Epic and Microsoft Office to document referrals, process payments, and meet performance metrics. I excel at multitasking across remote and in-office environments and resolving client issues via phone, email, and in person.

I seek to leverage my organizational skills and service-focused approach in remote or at-home roles that value reliability, HIPAA-compliant handling of information, and efficient coordination of workflows.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Peer Kent

Nov 2024 - Sep 2025 (10 months)

Assisted clients with check-ins, scheduling, and inquiries both in person and remotely, managed front desk operations and filing, and coordinated appointments to support staff workflow.

Scheduling Front Desk Operations Customer Service Records Management Microsoft Office Phone Support

Call Center Representative

Nordstrom

May 2023 - Jul 2023 (2 months)

Provided remote customer service handling orders, returns, and inquiries while meeting call center metrics and maintaining accurate transaction records.

Customer Service Call Center Operations Order Processing CRM Phone Communication

Customer Service Representative

Lendmark Financial

Jun 2021 - Apr 2023 (1 year 10 months)

Assisted clients remotely with account management and inquiries, educated customers on financial products, and identified cross-selling opportunities while maintaining records.

Customer Service Account Management Financial Products Cross Selling Record keeping Remote Support Team Collaboration

Administrative Specialist II

AIM Dental Associates

Mar 2021 - Apr 2023 (2 years 1 month)

Scheduled appointments, verified insurance, processed payments, and maintained HIPAA-compliant records using Epic and Microsoft Office to support referrals and patient outreach.

Epic Scheduling Insurance Verification Billing HIPAA Microsoft Office

Front Desk Associate

Burien Toyota

Mar 2020 - May 2021 (1 year 2 months)

Scheduled appointments, managed filing and payments, and assisted customers in person and via phone while providing information on vehicles, promotions, and services.

Appointment Management Customer Service Records Management Payments Processing Phone Support

Receptionist

Health Point

Feb 2018 - Feb 2021 (3 years)

Scheduled appointments, verified insurance, maintained electronic health records, and assisted patients with inquiries and billing to ensure smooth patient care coordination.

Scheduling Insurance Verification EHR Billing Administrative Support

Leasing Consultant

Rock Creek Landing

Jan 2017 - Jun 2019 (2 years 5 months)

Conducted property tours, processed rental applications, prepared leases, and maintained tenant relations while researching rental trends to support leasing decisions.

Leasing Tenant Relations Lease Preparation Property Tours Market Research Communication

Front Desk Clerk

DoubleTree Suites by Hilton

Mar 2016 - Apr 2017 (1 year 1 month)

Managed guest check-ins and reservations, coordinated with housekeeping and maintenance, and handled guest inquiries to ensure satisfaction and smooth operations.

Reserving Coordination Customer Service Phone Communication