Alawode Rokibat

I’m a customer-focused Healthcare Administrative Specialist with 2+ years of hands-on experience in clinical and remote healthcare environments. I serve as a primary point of contact for patients and providers, resolving inquiries efficiently while communicating complex healthcare information with clarity and empathy.

My clinical foundation as an X-ray Technician gives me direct insight into clinical workflows, laboratory ordering processes, and daily operational challenges. That perspective helps me support AidiN Health’s mission of transforming revenue cycle compliance from a reactive burden into a proactive advantage.

In my Healthcare Admin VA role, I manage client-facing healthcare operations across multiple time zones—addressing inquiries, resolving issues promptly, and maintaining high customer satisfaction. I collaborate with remote teams using Asana and ClickUp, troubleshoot administrative bottlenecks, and deliver weekly operational summaries and feedback reports to drive continuous service improvement.

Previously, as an X-ray Technician & Healthcare Administrator, I handled scheduling conflicts, billing queries, and care-related concerns for patients, physicians, and DMEs. I investigated and resolved operational issues independently or collaboratively, escalated recurring patterns, and generated efficiency and operational data summaries to support resource planning and measurable improvements.