I’m looking for a remote role in operations, administration, client management or back-office support where I can apply my experience in process coordination, documentation, reporting, issue resolution and customer follow-up.

Alan Perchy
@alanperchy
Operations & Administrative Specialist with 15+ years in client management, documentation, reporting and process coordination.
What I'm looking for
Operations and Administrative professional with 15+ years of experience managing processes, client accounts, documentation, reporting and operational follow-up.
Experienced in coordinating multiple cases simultaneously, monitoring deadlines, identifying pending actions and resolving operational and documentation issues through completion.
Strong background in client account management, back-office operations and cross-functional coordination with financial institutions, external partners and internal stakeholders.
My experience in international trade has strengthened my analytical skills, attention to detail and ability to manage complex administrative processes with accuracy and clear priorities.
Advanced Excel and Microsoft Office skills. Native Spanish speaker, fluent in Portuguese and intermediate English. Based in Brazil and open to fully remote opportunities across LATAM and international teams.
Interested in Administrative Operations, Operations Coordination, Client Operations, Back Office, Account Management and Customer Success roles.
Experience
Work history, roles, and key accomplishments
Operations Analyst
ZYS Factors
Feb 2020 - Present (6 years 7 months)
Manage and track import and export operations, including documentation, deadlines, pending actions and administrative closures. Handle client portfolios, prepare progress reports and coordinate with banks, customs brokers and external stakeholders. Resolve operational and documentation issues, prioritize critical cases and ensure timely completion of processes.
Education
Degrees, certifications, and relevant coursework
IFTS N° 5
Technical Degree in International Trade
2016 - 2019
Activities and societies: Completed a technical degree in International Trade, with training in import and export operations, customs documentation, trade regulations and international logistics.
Completed a technical degree in International Trade, gaining comprehensive knowledge in import and export operations, customs documentation, and trade regulations.
Tech stack
Software and tools used professionally
Availability
Location
Salary expectations
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