Jesus Pedernera
@jesuspedernera
Operations and administrative professional driving process improvements, KPI performance, and cross-team coordination.
What I'm looking for
I am an operations-focused administrative professional with experience in back office, production support, and team leadership across retail and logistics environments. I have managed KPIs, supplier relationships, store openings, and operational processes while maintaining positive team environments.
My background includes credit-card and logistics processing, inventory and stock control, quality assurance on production lines, and coordination with transport and mail providers. I am experienced with CRM/ERP, batch and Excel workflows, and have completed coursework in AWS, cybersecurity, automation, business administration, and payroll processing.
I bring assertive communication, responsibility, and the ability to train and support sales and internal teams, and I seek roles where I can improve operational efficiency, support cross-functional teams, and contribute measurable performance gains.
Experience
Work history, roles, and key accomplishments
Team Leader
The Botellon
Jul 2025 - Dec 2025 (5 months)
Led store openings, supplier and alliance management, sales and systems training, and process implementation to improve KPIs and team leadership while maintaining a positive work environment.
Back Office Analyst
Orange X
Aug 2024 - Aug 2025 (1 year)
Processed and controlled credit card administration in CRM, managed shipping and traceability of cards and terminals, tracked KPIs and coordinated with mail and suppliers while supporting fraud and internal teams.
General Administrative
Femex
Feb 2024 - Aug 2024 (6 months)
Managed purchase orders, stock control, transport coordination and collections, responded to client queries from sanatoriums and hospitals, and handled account management and negotiations.
Production Operator
Drean MABE
Sep 2022 - Jan 2024 (1 year 4 months)
Supported assembly line operations including loading, leak detection, quality control, packaging machine operation, 5S practices, and coordination with distribution for billing and stock control.
Customer Service Representative
Blanca Paloma
Mar 2020 - Jul 2022 (2 years 4 months)
Managed daily shift closings, coordinated deliveries and pickups, handled claims and invoicing, tracked CRM activities, and trained sales teams while providing customer support.
Production Operator
PROQUIM
Jan 2018 - Feb 2020 (2 years 1 month)
Prepared paint thinners and packaging, managed stock and quality control, and coordinated shipments to factories while following safety and production procedures.
Education
Degrees, certifications, and relevant coursework
FADENA
Secondary School Diploma, Secondary Education
Activities and societies: Courses: Office automation, Business administration, Payroll processing, Cybersecurity workshop
Completed secondary education with transcript and attended related technical courses while a student at FADENA.
PROQUIM
Production Operator (certificate), Production/Industrial Operations
2018 - 2020
Activities and societies: Tasks included preparation of paint thinners with formulas, packaging (drums), shipments to factories, and quality control
Completed production operator training focusing on paint preparation, stock control, quality control, and packaging for factory shipments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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