alanis moran
@alanismoran
Bilingual veterinary sales and account manager driving client care and revenue growth.
United StatesWhat I'm looking for
I am a bilingual veterinary sales and account manager with over five years of combined experience in veterinary care, sales, account management, and client relations across healthcare and automotive industries.
My work blends hands-on veterinary technician skills—assisting in surgeries, diagnostics, and patient care—with consultative sales and account management that consistently increased clinic revenue and client retention.
I have experience in technical support and benefits counseling, resolving customer issues efficiently and communicating complex information clearly in both English and Spanish.
I am pursuing a BS in Animal Science and bring a customer-focused, detail-oriented approach that improves patient outcomes, strengthens client relationships, and drives business results.
Experience
Work history, roles, and key accomplishments
HBField Technology Specialist
H&R Block
Jun 2024 - Present (1 year 4 months)
Provided remote technical support, troubleshooting hardware and software issues, installing and configuring operating systems and applications, and resolving a high percentage of customer inquiries on first call to ensure satisfaction.
Veterinary Sales Manager
Providence Animal Hospital
Jan 2023 - Present (2 years 9 months)
Built and managed long-term client relationships and promoted services and wellness plans, driving consistent monthly clinic revenue growth while assisting with exams, surgeries, and diagnostics to ensure high-quality patient care.
AOBenefits Counselor
Aon
Aug 2024 - Dec 2024 (4 months)
Conducted benefits counseling sessions, explained health insurance and retirement options, and developed personalized benefit packages tailored to individual employee needs.
BHVeterinary Technician
Banfield Pet Hospital
Jan 2022 - Jan 2023 (1 year)
Conducted diagnostic procedures including X-rays and bloodwork, assisted veterinarians with exams and restraint, and provided client education on preventative care to improve treatment adherence.
Veterinary Technician
Long Animal Hospital & Emergency Center
Jan 2021 - Jan 2022 (1 year)
Assisted with emergency and routine procedures, monitored vitals and prepared lab samples, supported surgeries, and communicated treatment plans to clients to ensure continuity of care.
Veterinary Technician
CVCC
Jan 2021 - Jun 2021 (5 months)
Supported vaccine administration and care for various and exotic animals, maintained clean kennels and work areas, and assisted with daily clinical tasks to support veterinary services.
MAFueled aircraft, maintained accurate fuel and truck weight records, and ensured compliance with safety procedures at Charlotte Douglas Airport.
Deicer
IDS USA
Oct 2018 - Mar 2019 (5 months)
Applied deicing fluid to aircraft, adhered to FAA and company safety regulations, and coordinated with ground and flight crews to ensure timely departures.
Sales Associate
Hendrick Automotive Group
Oct 2017 - Dec 2018 (1 year 2 months)
Conducted sales and merchandising of Toyota products, managed bilingual Spanish sales department inventory, and provided pre- and post-sale client support to drive retention.
Sales & Account Manager
Toyota of North Charlotte
Jan 2016 - May 2018 (2 years 4 months)
Managed sales of new and used vehicles, ran a bilingual sales department, and consistently exceeded sales targets while maintaining strong client relationships.
Veterinary Assistant
WeLoveYourPup
Jan 2014 - Jan 2016 (2 years)
Provided daily animal care including vaccinations, fecal testing, bathing, medication administration, and maintained facility cleanliness and accurate records.
Education
Degrees, certifications, and relevant coursework
GCGaston College
Bachelor of Science, Animal Science
Currently pursuing a Bachelor of Science in Animal Science at Gaston College.
Brightwood College, Charlotte
Associate, Criminal Justice
2016 - 2018
Completed an Associate degree in Criminal Justice at Brightwood College in Charlotte from 2016 to 2018.
Rocky River High School
High School Diploma, General Education
Graduated with a High School Diploma from Rocky River High School in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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