At Bowie State University, I provide administrative support to the Program Director and team while coordinating student outreach, departmental procurement, and grant and contract reporting. I also build departmental Microsoft sites and databases and prepare budget and expense reports.
I coordinated entrepreneurial conferences and student pitch programs through Bowie State University Entrepreneurship Center initiatives, raising over $90,000 in sponsorship funds for student business startup costs. I handled event logistics, budgets, contracts, travel, and event staff.
At Kaiser Permanente, I handled member services, billing, and claims inquiries and trained new employees. I maintained a 98% quality assurance score and analyzed team service reports that helped increase team service benchmarks by 45%.
