Open to opportunities

Alaine Daryl Sazon

@alainedarylsazon

Message

Bilingual customer service agent specializing in billing support and technical troubleshooting for telecommunications.

Philippines

Message

What I'm looking for

I’m looking for a role where I can handle customer concerns end-to-end—billing and technical support—while using clear bilingual communication. I want a supportive team, steady growth, and opportunities to expand my troubleshooting and customer service expertise.

I’m a bilingual (English/Filipino) customer service professional with hands-on experience supporting telecommunications customers through billing inquiries, payment processing, and end-to-end service resolution. I focus on accurate account management and clear, customer-friendly communication—especially when issues are complex.

In my customer service role, I managed high-volume billing interactions while troubleshooting network and device concerns. I guided customers through both basic and advanced troubleshooting steps, diagnosing and resolving issues while maintaining high customer satisfaction and strong service standards.

I’m motivated to apply my communication and problem-solving strengths in a new environment where I can grow into a well-rounded professional. I’m excited to keep learning fresh skills across diverse industries while delivering reliable, conflict-aware support to every customer.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Concentrix – Cricket Wireless

Jul 2021 - Apr 2022 (9 months)

Managed billing inquiries and payment processing, maintaining accurate account management for high-volume customer interactions. Diagnosed and resolved network and device issues while guiding customers through end-to-end Cricket Wireless support, communicating troubleshooting steps in English and Filipino.