Alaine Daryl Sazon
@alainedarylsazon
Bilingual customer service agent specializing in billing support and technical troubleshooting for telecommunications.
What I'm looking for
I’m a bilingual (English/Filipino) customer service professional with hands-on experience supporting telecommunications customers through billing inquiries, payment processing, and end-to-end service resolution. I focus on accurate account management and clear, customer-friendly communication—especially when issues are complex.
In my customer service role, I managed high-volume billing interactions while troubleshooting network and device concerns. I guided customers through both basic and advanced troubleshooting steps, diagnosing and resolving issues while maintaining high customer satisfaction and strong service standards.
I’m motivated to apply my communication and problem-solving strengths in a new environment where I can grow into a well-rounded professional. I’m excited to keep learning fresh skills across diverse industries while delivering reliable, conflict-aware support to every customer.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix – Cricket Wireless
Jul 2021 - Apr 2022 (9 months)
Managed billing inquiries and payment processing, maintaining accurate account management for high-volume customer interactions. Diagnosed and resolved network and device issues while guiding customers through end-to-end Cricket Wireless support, communicating troubleshooting steps in English and Filipino.
Education
Degrees, certifications, and relevant coursework
City College of Angeles
2022 - 2024
Completed undergraduate studies at City College of Angeles from 2022 to 2024.
Holy Angel University
2015 - 2021
Completed junior and senior high school at Holy Angel University from 2015 to 2021.
Availability
Location
Authorized to work in
Job categories
Skills
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