At Bayshore Dental Studio, I manage high-volume communications with dental offices, track client activity and case information, prepare quotes and documentation, and coordinate with production and customer service teams to keep cases moving.
Previously, I handled phone calls, emails, scheduling, appointments, payments, and detailed client records as a Customer Service Representative at Bayshore Dental Studio. I also trained new team members on systems, policies, workflows, and customer service standards.
I've managed daily operations, staffing, attendance, transactions, and a team of six employees at Mama’s Soul Food Restaurant. At Nordstrom, I processed and tracked more than 100 web and in-store orders daily while coordinating fulfillment, shipping, inventory, and reporting.
I bring more than eight years of experience supporting fast-paced, customer-facing operations through accurate recordkeeping, workflow monitoring, problem solving, and clear cross-functional communication.
