Open to opportunities

Alaa Eid

@alaaeid

Telecom Account Executive and Computer Engineer, optimizing A2P SMS routing and monetizing number lookup services for global clients.

Lebanon

Message

What I'm looking for

I’m looking for a telecom role where I can optimize global messaging flows—routing, number lookup, and uptime. I want hands-on ownership with international partners, clear KPIs, and room to grow into deeper telecom operations.

I’m a Computer Engineer with 3 years of technical experience, progressing from a Support NOC Engineer to a Telecom Account Executive. I manage global A2P SMS traffic with a focus on reliability, routing efficiency, and measurable operational impact.

I’ve delivered high-margin MNP/HLR lookup services for international aggregators and optimized routing infrastructure. I pitch number lookup services to filter global messaging traffic before termination, and I convert high-cost failed SMS attempts into validation queries that uplift client profit margins.

Alongside telecom operations, I build and improve digital products—managed WordPress e-commerce development, shipped 3+ sites on schedule while maintaining 98% uptime, and partnered with design/content teams to improve user experience and conversion performance. I’ve also coordinated AR/VR workshops using Oculus and Meta Horizon tools, training 80+ staff members for productive hybrid collaboration.

My approach combines network fundamentals, technical troubleshooting, and clear communication. I bring strong programming knowledge (C++, Python) plus hands-on experience with monitoring, analytics, and project tracking to keep systems stable and outcomes improving.

Experience

Work history, roles, and key accomplishments

Current

Telecom Account Executive

Current

Antwerp Technologies

Feb 2026 - Present (5 months)

Pitched and delivered global number lookup and routing optimization services to international aggregators to filter global messaging traffic before termination. Converted failed SMS attempts into validation queries to improve client profit margins and advised on traffic routing strategy to maximize operational profitability.

Global Number Lookup Routing Strategies MNP HLR Lookup SMS Aggregators Validation

Support NOC Engineer

Antwerp Technologies

Sep 2025 - Feb 2026 (5 months)

Monitored and optimized daily global A2P bulk SMS traffic flows using Alaris Labs to prevent network disruptions. Collaborated with carrier partners to resolve routing discrepancies and handled incident troubleshooting and client support requests to maintain high service availability.

A2P SMS Traffic Monitoring Alaris Labs Network Troubleshooting Availability client support

WordPress Developer

Cactisoft

Oct 2023 - Jul 2025 (1 year 9 months)

Managed WordPress e-commerce development, delivering 3+ sites on schedule while maintaining 98% uptime. Coordinated with design and content teams to improve user experience, implemented SEO to increase organic traffic by 35% within 6 months, and tracked KPIs using MS Project and Google Analytics.

WordPress E commerce Development SEO Google Analytics User Experience (UX)

On-site Internship

AIESEC Romania

Sep 2023 - Oct 2023 (1 month)

On-site internship with AIESEC Romania.

Remote Internship

Nugenesis

Jun 2023 - Aug 2023 (2 months)

Remote internship with Nugenesis.

VR Training Coordinator

UNRWA

Jan 2022 - May 2023 (1 year 4 months)

Designed, coordinated, and delivered immersive AR/VR training workshops for 80+ staff members using Oculus headsets and interactive virtual experiences. Trained teams on Meta Horizon Workrooms for remote collaboration and managed workshop logistics, educational content, and technical troubleshooting to ensure smooth execution.

AR VR Oculus Headsets Meta Horizon Workrooms Remote Collaboration Educational Content Development Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Lebanese International University

Bachelor in Computer Engineering, Computer Engineering

Activities and societies: Relevant courses/skills: C++ & Python, OOP, data structures & algorithms, SQL, web development, computer networks, OS, linear algebra/calculus, microprocessors & embedded systems, digital logic, software engineering.

Bachelor in Computer Engineering from Lebanese International University, completed in 2025. Coursework included programming, databases, computer networks, operating systems, and embedded systems.

Folkekirkens Nødhjælp Tyre-Lebanon

Diploma, Social Cohesion and Technology

2022 -

Activities and societies: Final project: design and development of a functional furniture e-commerce website. Built web and project management skills; developed advanced computer skills including network monitoring and Microsoft Office.

Diploma in Social Cohesion and Technology Foundations accredited by the Lebanese Ministry of Higher Education. Completed in 2022 with a final project on a functional furniture e-commerce website.