Mohammed Younes
@mohammedyounes
I resolve enterprise escalations and build AI-driven DevSecOps automation for secure, reliable customer outcomes.
LebanonWhat I'm looking for
At Cisco, I resolve critical enterprise escalations, mentor TAC engineers, and build AI-powered automation for health checks, troubleshooting, and root-cause analysis. Previously at Accedian, I increased license utilization by 30% year over year through technical enablement and proactive customer engagement across EMEA.
I've spent 15+ years translating customer requirements into scalable telecom, cloud, observability, and cybersecurity solutions. At Nokia, I delivered and supported a $13M umbrella management system for Zain Lebanon while aligning solution designs, SLAs, delivery teams, and customer outcomes.
Experience
Work history, roles, and key accomplishments
Resolve critical customer issues and high-impact escalations across strategic enterprise accounts. Mentor TAC engineers and build AI-driven automation for troubleshooting and health monitoring.
Education
Degrees, certifications, and relevant coursework
University of Essex
Master of Science, Cybersecurity
Pursued a Master of Science in Cybersecurity at the University of Essex, expected to complete in 2025.
Harvard University
Certificate, Business Analytics
Completed a Business Analytics certificate from Harvard University in 2022.
University of Leicester
Master of Business Administration, Business Administration
Earned a Master of Business Administration from the University of Leicester in 2020.
Beirut Arab University
Bachelor of Engineering, Telecommunications
Earned a Bachelor of Engineering in Telecommunications from Beirut Arab University in 2001.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Website
my23007.github.ioPortfolio
my23007.github.ioJob categories
Skills
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