Open to opportunities

Hilda Noueihed

@hildanoueihed

Message

I am an IT and Network Engineer specialized in telecom infrastructure and network optimization.

Lebanon

Message

What I'm looking for

I seek an entry-level network/IT engineering role in telecom or cloud-focused teams to apply routing, VoLTE, and security skills, contribute to performance improvements, and grow through hands-on projects. I am open to relocation.

I am an IT and Network Engineer with hands-on telecom and IT infrastructure experience, skilled in troubleshooting, network optimization, and user support. I have practical experience diagnosing VoLTE call drops, conducting performance tests across multiple sites, and improving utilization and latency metrics.

I hold a Master of Science in Computer Communication Engineering, completed a CCNA 1 certification, and am advancing software and cloud skills through the IBM Full Stack program. My master's thesis on vehicular network simulation scored above 90, and I authored research on 5G challenges and AI-driven network optimization.

Experience

Work history, roles, and key accomplishments

Telecommunications Engineer Intern

Alfa Telecommunications

Apr 2023 - Jun 2023 (2 months)

Troubleshot 200 VoLTE call-drop incidents across 4G, improving inter‑RAT handovers and stability; ran performance tests across 20 sites and supported incident response for 30 security cases, aiding VoLTE compatibility testing for 500 users and boosting utilization by 34%.

Inter RAT Handover Troubleshooting Performance Testing Network Security VoIP RF Optimization Incident Response

IT & Network Engineer Intern

Powertech IPT

Nov 2021 - Feb 2022 (3 months)

Maintained smart IT systems across 100 field sites and helped implement security protocols that reduced breaches by 41%; provided daily support to 115 users (98% satisfaction) and improved network performance by reducing latency 17% and increasing throughput 12%.

Network Security Linux Administration Smart Meters Troubleshooting User Support

Education

Degrees, certifications, and relevant coursework

Arts, Science and Technology University in Lebanon

Master of Science, Computer Communication Engineering

2022 - 2024

Activities and societies: Master thesis: Vehicular network simulation using SUMO and OMNeT++; authored research paper on 5G network challenges in smart cities and AI-driven optimization.

Completed Master of Science in Computer Communication Engineering in 2024. Thesis focused on vehicular network simulation using SUMO and OMNeT++ and included research on 5G network challenges and AI integration.