Open to opportunities

Elie Nemer

@elienemer

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Telecom Product Manager and NOC/IT Support specialist delivering reliable messaging services.

Lebanon

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What I'm looking for

I’m looking for a role that blends product ownership with telecom/NOC reliability—where I can manage roadmaps and SLAs, lead escalations, and improve routing, interconnections, and messaging service performance in mission-critical operations.

I’m an experienced IT Support and NOC Specialist with over 10 years in telecommunications and network operations, bringing hands-on expertise in routing, troubleshooting, and system administration. I’m proactive about problem-solving and known for clear, technical communication in fast-paced, mission-critical environments.

As a Product Manager at BroadNet Technologies, I oversee key regional accounts and act as the primary point of contact between operators and internal technical teams to ensure seamless service implementation. I drive product roadmap discussions, SLA management, and escalation resolution, while leveraging my background in routing tables, carrier interconnections, monitoring, and messaging infrastructure. I also hold the Google IT Support Professional Certificate (2023).

Experience

Work history, roles, and key accomplishments

Product Manager

Broadnet Technologies

Feb 2022 - May 2026 (4 years 3 months)

I help businesses and partners get the most out of their messaging services by building strong relationships and making sure their communication runs smoothly. My work is all about understanding client needs, solving issues quickly, and connecting the right people — from technical teams to decision-makers — to deliver real results. I keep an eye on delivery performance, guide clients through best

Stakeholder Management Communication SQL Product Operations Software Product Management Product Management Regional Account Management Operator Partnerships SMSC Gateway SMS Firewall Management Product Roadmap SLA Management Escalation Management Routing NOC Service Implementation Best Practices

Technical Support / NOC Specialist

BroadNet Technologies

Jan 2022 - Jan 2024 (2 years)

Provided NOC and technical support for SMS messaging infrastructure, including routing table management, testing, and troubleshooting. Managed sender ID registrations, ticketing and pricing configurations, implemented carrier interconnections, and monitored network traffic to ensure SLA compliance.

NOC Operations SMS Route Tables Troubleshooting SMS Sender ID Registration Ticketing Carrier Interconnects Network Monitoring SLA

Network Technical Support

Broadnet Technologies

Jan 2022 - Jan 2024 (2 years)

Managed routing tables and performed testing & troubleshooting on SMS messaging infrastructure. Handled sender ID registrations, ticketing, pricing configurations, and account creation. Implemented and maintained carrier interconnections. Monitored network traffic and escalated issues to ensure SLA compliance.

Route Tables Troubleshooting SMS Sender ID Registration Ticketing Carrier Interconnects SLA

Fitness Coach & Personal Trainer

HIIT Fitness House

Jan 2019 - Jan 2021 (2 years)

Delivered personal training sessions and group HIIT classes. Designed individualized fitness programs and tracked client progress.

Personal Training

Fitness Coach

HIIT Fitness House

Jan 2019 - Jan 2021 (2 years)

Delivered personal training sessions and group HIIT classes. Designed individualized fitness programs and tracked client progress.

Personal Training Group HIIT Coaching

NOC Senior Routing Specialist

ICUCALL

May 2009 - Feb 2018 (8 years 9 months)

Worked in NOC/Senior Routing roles supporting network operations and routing needs, with a focus on troubleshooting and customer support. Managed tickets and communications while applying root cause analysis and operating systems knowledge.

CRM Customer Support Technical Support Problem Solving English Customer Service Troubleshooting Customer service management Ticketing Systems Operating System Communication Time Management Customer Satisfaction Multitasking Teamwork

Senior Routing Specialist

ICU Call Offshore

Jan 2013 - Jan 2018 (5 years)

Led routing and interconnection setup across voice and messaging platforms. Managed pricing tables, sender registrations, billing systems, account operations, and mentored junior NOC team members on routing and ticketing procedures.

Routing And Interconnection Setup Billing Systems Account Operations Routing Ticketing

Senior Logistics Specialist

ICU CALL Offshore

Jan 2013 - Jan 2018 (5 years)

Led routing and interconnection setup across voice and messaging platforms. Performed advanced troubleshooting and testing to maintain carrier-grade service quality. Managed pricing tables, sender registrations, billing systems, and account operations. Mentored junior NOC team members on routing and ticketing procedures.

Routing Troubleshooting Testing Sender Registrations Billing Systems Account Operations Mentoring Junior NOC Procedures Ticketing

Network Operations Center Technician

ICU CALL Offshore

Jan 2009 - Jan 2013 (4 years)

Monitored network operations and responded to technical incidents. Handled routing configuration, troubleshooting, and ticketing. Assisted with account creations and inter-carrier interconnection setup.

Network Monitoring Incident Response Routing Troubleshooting Ticketing Carrier Interconnects

NOC Technician

ICU Call Offshore

Jan 2009 - Jan 2013 (4 years)

Monitored network operations and responded to technical incidents. Performed routing configuration, troubleshooting, and ticketing, and supported account creation and inter-carrier interconnection setup.

Network Monitoring Incident Response Routing Troubleshooting Ticketing Carrier Interconnects