Open to opportunities

Akshay Prem Kumar

@akshaypremkumar

Process Analyst and client service specialist, improving operations and customer satisfaction through data-driven process improvement.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can drive process improvement and customer outcomes using tools like Tableau and SPSS. I want to partner cross-functionally, implement policies that raise satisfaction, and grow through measurable operational impact.

I’m a results-driven Process Analyst and Client Service Specialist with 3 years of experience streamlining operations, enhancing customer satisfaction, and driving cross-functional collaboration. I build and implement customer service policies, optimize workflows, and use data analysis to deliver measurable outcomes—like improving customer satisfaction scores by 15% and reducing response time by 20%.

I bring a strong operational mindset from roles that involve stakeholder alignment, team mentorship, and reliable service delivery. I’m comfortable partnering with senior leadership to execute strategic initiatives for revenue growth and market expansion, coordinating with IT and logistics teams to remove blockers, and leading continuous improvement through clear reporting and ROI-focused process recommendations.

Experience

Work history, roles, and key accomplishments

Current

Supervisor (Support Service)

Current

Rajagiri Hospital

Feb 2026 - Present (2 months)

Supervised non-clinical teams to ensure smooth day-to-day hospital operations and maintained sanitation, hygiene, and infection control through routine inspections. Managed attendance, training, performance reviews, inventory, procurement, and scheduled equipment maintenance to prevent service interruptions.

Team Management Infection Control Compliance Inventory Management Procurement Coordination Workforce Scheduling

Client Service Coordinator

Livity Life (Millbrook Healthcare)

May 2024 - Jan 2026 (1 year 8 months)

Designed and implemented customer service policies, increasing customer satisfaction scores by 15%. Streamlined scheduling and workflows to reduce response time by 20%, while mentoring team members and resolving escalated customer complaints to improve retention.

Customer Satisfaction Workforce Scheduling Process Improvement Complaint Resolution Mentoring Stakeholder Management Workflow Optimization

Process Analyst

Tata Consultancy Services

Feb 2021 - Mar 2022 (1 year 1 month)

Collaborated with cross-functional teams to gather requirements, improving project clarity and execution. Built management-ready reports and presentations to communicate process improvement outcomes and ROI, and coordinated with IT to align technology solutions with business needs.

Requirements Gathering Cross Functional Collaboration Process Improvement Workshop Facilitation Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University of Northampton

Master of Business Administration, Business Administration

Completed a Master’s in Business Administration at the University of Northampton in 2023.

Bharata Mata College of Commerce and Arts

Bachelor of Commerce, Commerce (Finance and Taxation)

Earned a Bachelor’s in Commerce (Finance and Taxation) from Bharata Mata College of Commerce and Arts (affiliated with Mahatma Gandhi University) in 2020.