At Maersk Global Service Centre, I manage customs clearance for UAE import and export shipments and process delivery orders through Dubai Trade.
I handle booking processes for UAE, Oman, and Qatar, and work on billing closures and late payment fees. I also communicate with customers about additional charges and payment delays.
I identify process gaps and suggest automation improvements, coordinating with internal teams to support shipment execution and compliance.
Previously, I supported customer service operations at Capita India PVT Ltd. and worked on the O2UK Billing Process (Blackberry Data Services) at Tech Mahindra. I also conducted team training and maintained process documentation at Capita.

