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Akshay Jownjal

@akshayjownjal

Logistics specialist at Maersk Global Service Centre handling UAE shipping operations and customs clearance.

At Maersk Global Service Centre, I manage customs clearance for UAE import and export shipments and process delivery orders through Dubai Trade.

I handle booking processes for UAE, Oman, and Qatar, and work on billing closures and late payment fees. I also communicate with customers about additional charges and payment delays.

I identify process gaps and suggest automation improvements, coordinating with internal teams to support shipment execution and compliance.

Previously, I supported customer service operations at Capita India PVT Ltd. and worked on the O2UK Billing Process (Blackberry Data Services) at Tech Mahindra. I also conducted team training and maintained process documentation at Capita.

Experience

Work history, roles, and key accomplishments

Current

Ocean Customer Experience Specialist

Current

Maersk Global Service Centre

Apr 2015 - Present (11 years 5 months)

Manage customs clearance for UAE import and export shipments, process delivery orders via Dubai Trade, and handle end-to-end booking processes for UAE, Oman, and Qatar regions. Analyze payment delays, apply late payment fees, and drive process improvements and automation.

Customs Clearance Order Processing Dubai Trade Booking Management Billing Late Payment Fees Process Improvement Automation Stakeholder Communication Data Analysis Reporting GCSS Army Comet RKEM Virtual Machines Excel Microsoft Office

Analyst – Customer Service

Capita India PVT Ltd.

Jul 2012 - Apr 2015 (2 years 9 months)

Supported customer service operations, maintained process documentation, and conducted training sessions for team members. Assisted manager in reporting and administrative tasks to improve team efficiency.

Customer Service Process documentation Training Reporting Team Coordination Microsoft Office

Senior Executive

Tech Mahindra

Aug 2011 - Jul 2012 (11 months)

Worked on O2 UK billing process for Blackberry Data Services, managed customer data recording and maintenance, and coordinated with internal teams for data accuracy and service updates.

Billing Process Data Management Customer Data Coordination Excel