Open to opportunities

Priyanka Raut

@priyankaraut1

Message

I manage customer orders, shipping documentation, and logistics operations across global trade.

India

Message

What I'm looking for

I'm looking to contribute effectively to an organization's success while developing my skills in customer service, shipping, logistics, and supply chain operations.

I'm currently supporting Dow Chemical International Private Limited as a Customer Service Specialist, processing customer orders in SAP, coordinating shipment plans, maintaining payment terms, and ensuring accurate billing and documentation.

Across more than 11 years in shipping and logistics, I've handled import and export documentation, bills of lading, customer communication, customs-related filings, invoicing, and shipment coordination for organizations including Maersk GSC, Sea-Link International, CMA CGM GBS India, and Hapag-Lloyd Global Services.

At Maersk GSC, I managed onboarding and shipping operations for the HNM Bangladesh client, including cargo receiving, container stuffing, shipping instructions, carrier bills of lading, and discrepancy resolution with port agencies.

I've also led team training, allocated priority work, supported process queries, and earned multiple recognition awards at CMA CGM. I bring a systematic approach to issue resolution, stakeholder communication, service levels, and timely delivery of quality work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Dow Chemical International Private Limited

Sep 2024 - Present (1 year 11 months)

Processes customer orders in SAP, manages shipments, and coordinates with transporters and plants. Handles invoicing and payment follow-ups, ensuring accurate billing and documentation.

SAP Order Processing Shipping Documentation Customer Service Invoicing Incoterms Logistics Coordination

Senior Process Expert

Maersk GSC

Apr 2024 - Jul 2024 (3 months)

Managed onboarding and handling of new clients, specifically for Bangladesh, including cargo receiving, stuffing, and sending shipping instructions. Updated internal systems and resolved discrepancies with port agencies.

Shipping Instructions system updates Client Management RFI Bill Of Lading Logistics

Process Executive

Sealink International Inc

May 2022 - Apr 2024 (1 year 11 months)

Handled import documentation, including receiving pre-alerts, coordinating with sales, and filing AMS. Communicated with customers and customs brokers for US customs filing and container release.

AMS Freight Payment

Sr. Customer Service Coordinator

CMA CGM GBS India Private Ltd

Feb 2016 - May 2022 (6 years 3 months)

Managed import documentation for Spain, Lebanon, Portugal, and France. Checked bills of lading, coordinated with agencies, and prepared daily, weekly, and monthly reports. Acted as floor support and lead trainer.

Bill Of Lading Customer Service Team Leadership Reporting Stakeholder Management Training

Customer Service Coordinator

Hapag Lloyd Global Services Pvt Ltd

Sep 2014 - Jan 2016 (1 year 4 months)

Processed export documentation for Germany, communicated with area offices, and ensured AMS/ACI filings. Handled customer queries and oversaw productivity and turnaround time.

Export Documentation Bill Of Lading Customer Service Team Coordination Training