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Priyanka Raut

@priyankaraut

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Customer service and shipping logistics professional specializing in SAP order processing and documentation.

India

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What I'm looking for

I want to perform my assigned responsibilities effectively, contribute to the organization’s success, and develop my skills through shipping, order processing, documentation, and timely issue resolution while delivering quality work with strong teamwork.

I’m a shipping and logistics professional with over 11 years of experience, currently working as a Customer Service Specialist at Dow Chemical International Private Limited. I’m known for initiative, excellent communication, systematic problem analysis, and timely issue resolution across customer orders and shipments.

In my current role, I manage order processing in SAP—creating sales orders, updating order confirmations, monitoring order issues, and ensuring accurate billing. I handle shipping documents, prepare daily order reports, plan shipments based on customer requirements and material availability, coordinate vehicles using Incoterms, and follow up on payments (Holding Certificates, Letters of Credit, Open Accounts).

Previously, I supported import documentation and process execution across global shipping operations, including onboarding/handling of new clients and managing client workflows for cargo receiving, stuffing, and SI/BL processing. I’ve consistently delivered service-level priorities, coordinated stakeholders and internal teams, and served as a lead trainer while earning multiple awards for performance.

Experience

Work history, roles, and key accomplishments

Current

Order Processing in SAP

Current

Dow Chemical International Ltd

Feb 2026 - Present (5 months)

Performed SAP order processing, including creating and updating sales orders and confirming shipping and contractual details. Managed order issues, ensured accurate billing, handled shipping documents, and coordinated shipments and payment terms.

Sales Orders Order Confirmation Billing Payment Follow Up Daily Order Reports

Customer Service Specialist (SCM)

Parekh Integrated Service Private Limited

Sep 2024 - Jan 2026 (1 year 4 months)

Managed customer orders and shipping documentation for SCM operations, including shipment planning, order confirmations, and service-level prioritization. Handled invoicing and payment follow-ups for multiple payment methods and coordinated shipment execution through plant stakeholders.

Order Management Sales Orders Order Confirmation Customs Documents Incoterms Invoicing Billing Reporting Stakeholder Management

Senior Process Expert (Shipping LNS)

Maersk GSC

Apr 2024 - Jul 2024 (3 months)

Handled shipping operations for new clients and managed cargo receiving and container stuffing/sending of shipment instructions to carriers. Maintained internal systems for shipment details, validated PO/SKU and logistics data, and coordinated discrepancy resolution with port agencies.

Client Onboarding CBM Calculation POR POL Tracking Weight Quantity Checking Shipment Instructions (SI)

Process Executive (Import Documentation)

Sea-Link International Inc

May 2022 - Apr 2024 (1 year 11 months)

Created import shipments from overseas pre-alerts, coordinated quotations with sales, and collected required shipping documents to proceed with customs filing. Managed AMS filing, coordinated container status and release for picking, and supported freight payment release and broker communications.

Shipment Creation Quotation Management MBL HBL Handling AMS Notice Of Arrival (AN)Freight Payment Document Control team training

Customer Service Coordinator (Import)

CMA CGM GBS India Private Ltd

Feb 2016 - May 2022 (6 years 3 months)

Handled import documentation for Spain, Lebanon, Portugal, and France, including bill of lading verification, DPS checks, and discrepancy coordination. Produced and sent voyage status and notice-of-arrival communications, managed workload allocation and mailbox responses, and served as a lead trainer for the imports team.

DPS Processing Bills Of Lading Notice Of Arrival (NOA)

Customer Service Coordinator (Export)

Hapag-Lloyd Global Services Private Ltd

Sep 2014 - Jan 2016 (1 year 4 months)

Processed export bill of ladings for Germany, coordinating with area offices to resolve bill of lading issues and keep AMS/ACI filings on track. Managed customer queries, monitored productivity and turnaround time, and supported exports training for new team members.

Export Documentation Bill Of Lading Turnaround Time (TAT)Exports Training Support