Open to opportunities

akomolede bamikale

@akomoledebamikale

Customer service and administrative professional who improves client retention through organized support and CRM-driven issue resolution.

Nigeria

Message

What I'm looking for

I’m seeking an opportunity to leverage my skills as a Virtual & Administrative Assistant, supporting business success through customer service, retention, CRM ticket management (Zendesk/HubSpot), and organized administrative support in fast-paced, dynamic environments.

I’m a customer service and administrative professional with a track record of supporting professional needs with well-organized precision in dynamic environments. From 2021 to 2023, I handled high-volume workloads and resolved customer concerns to achieve a high rate of positive feedback, while partnering with associates and management to support organizational objectives.

Previously, I supported real estate office day-to-day operations by growing the client base and increasing revenue, including engaging customers about cancellations and developing tailored solutions that retained them. I also maintained computer systems for the office, supported office manager correspondence and document coordination, reconciled deposits and month accounts using Microsoft Excel, and managed CRM/support ticket workflows with tools like Zendesk and HubSpot.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Adron Homes and Properties

Jan 2021 - Jan 2023 (2 years)

Handled day-to-day operations of a real estate office, consistently growing the client base and increasing revenue. Resolved customer concerns, improved satisfaction through tailored cancellation retention solutions, and maintained office computer systems with reliable support.

Customer Service Client Retention Complaint Resolution Upselling Zendesk Office Administration

Administrative Officer

Mcentric Wellness

Jan 2019 - Jan 2021 (2 years)

Supported the office manager with correspondence management, document coordination, and proactive client follow-ups to ensure issue resolution. Used Microsoft Excel and internal systems to reconcile deposits and manage month-end account records.

Administrative Support Correspondence Management Microsoft Office Microsoft Excel Data Reconciliation

Data Conversion Volunteer

Cooperative First Investment Development Company (FIDC)

Jan 2024 - Present (2 years 2 months)

Converted images to editable Word documents while maintaining source accuracy and formatting integrity. Adjusted and corrected calculations in financial documents to improve accuracy and reliability of critical records.

Data Conversion Document Formatting Microsoft Word Calculation Adjustment Attention To Detail Accuracy