Akinsuroju Itunuoluwa
@akinsurojuitunuoluwa
I handle customer support, inboxes, calendars, and administrative workflows for remote teams.
NigeriaWhat I'm looking for
I've supported Mr Show Medical Lab as a freelance Virtual Assistant, answering 25–40 customer emails and chats daily, maintaining under-two-hour response times, and earning a 4.8/5 client satisfaction rating. I reduced repeat complaints by creating an FAQ reference document for order, shipping, and refund questions.
I've also managed CRM records, shared inboxes, calendars, email templates, travel bookings, itineraries, and spreadsheets for Babs & Co Real Estate and Bloomforte’ Events. I bring patient communication, accurate data entry, and dependable remote administrative support to customer-facing teams.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Mr Show Medical Lab
Jan 2026 - Present (9 months)
Answered 25-40 customer emails and chat messages daily, maintaining response times under 2 hours. Resolved order, shipping, and refund issues, reducing repeat complaints by 20% through a FAQ reference document.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Akure
Bachelor of Technology, Communication Skills
Pursued a Bachelor of Technology degree, focusing on communication skills and basic computer applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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