Jessica Esther

I’m a detail-oriented Administrative Virtual Assistant focused on helping executives and teams run smoothly in remote environments. I’m known for managing communication workflows, organizing calendars, and keeping day-to-day operations on track.

In my recent roles, I managed email inboxes and communication flow, scheduled appointments, and coordinated calendars to support consistent follow-through. I also provided customer support, handled inquiries, updated CRM records, performed accurate data entry, and supported email marketing—always aiming to reduce friction for clients and internal teams.

I bring hands-on experience from customer-facing work and operational support. As a Customer Service Representative & Lab Technician, I addressed customer concerns, handled high-volume email communication, assisted with administrative scheduling using Zoho, and ensured effective client follow-up. On Upwork, I also supported creative entrepreneurs with product testing, competitive research, and customer service, plus coordinated emails with affiliates and managed outreach and follow-ups.

My toolkit is built for productivity and organization: Google Workspace, Zoho CRM, HubSpot, MailerLite, Asana, and Trello. I’m also certified in Google Workspace Productivity, HubSpot Email Marketing, Zoho CRM Fundamentals, Customer Service Fundamentals (Coursera), and Asana/Trello project management basics, and I bring that structured approach to every task I take on.