Open to opportunities

Tarela-ere Morrison

@tarela-eremorrison

Message

Empathetic virtual assistant and customer support specialist with CRM and data-entry expertise.

Nigeria

Message

What I'm looking for

I seek a customer-facing VA or support role where I can use CRM tools, data-entry accuracy, and empathy to improve customer experience and grow professionally.

I am an empathetic, motivated customer support and virtual assistant professional with hands-on practice using CRM tools like Freshdesk, HubSpot, and Trello, and a background as a Medical Laboratory Scientist. I bring strong communication, attention to detail, and proven data management skills to customer-facing roles.

In my professional practice I have handled ticket workflows, built demo pipelines and task boards, and practiced automation and canned responses to improve response times and consistency. My laboratory and computer-operator experience reinforced accuracy, confidentiality, and disciplined documentation practices that directly support VA and data-entry work.

I seek to apply my technical tools knowledge—Excel, Google Workspace, Freshdesk, HubSpot, Zendesk, Intercom, Trello, Asana—and my calm, service-oriented approach to help teams scale customer support and organize workflows efficiently.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Freelance

Jan 2024 - Present (1 year 11 months)

Handled customer inquiries via phone, chat, and email using CRM tools, practiced ticket handling and created response templates to increase resolution consistency. Simulated support workflows in Freshdesk and HubSpot to develop automation and prioritization skills.

Customer Support Freshdesk HubSpot Ticketing Canned Responses Conflict Resolution Empathy Multitasking

Current

Medical Laboratory Scientist

Current

Niger Delta University

Jan 2020 - Present (5 years 11 months)

Performed and recorded laboratory test results with accuracy and confidentiality, maintained patient data and quality control, and prepared lab reports to support clinical decision-making. Applied strong organization and data management skills to ensure integrity of lab records.

Laboratory Testing Data Management Quality Control EMR Documentation Confidentiality Analytical Skills Medical Terminology

Computer Operator

Unknown Employer

Jan 2014 - Dec 2015 (1 year 11 months)

Monitored computer systems and executed scheduled jobs, performed data entry and routine hardware/software checks, and maintained operational logs to ensure system uptime and data integrity.

System Monitoring Batch Processing Data Entry Troubleshooting Documentation

Virtual Assistant

Freelance

Provided virtual assistant services including inbox management, scheduling, data entry, and document organization to improve client workflow and response times. Built and maintained spreadsheets and cloud file structures to ensure accurate recordkeeping.

Data Entry Google Workspace Microsoft Excel Calendar Management Inbox Management File Organization Internet Research Attention To Detail

Education

Degrees, certifications, and relevant coursework

Niger Delta University

Bachelor of Science, Medical Laboratory Science (Haematology)

Completed a Bachelor of Science in Medical Laboratory Science with a focus in Haematology, emphasizing laboratory testing, data recording, and quality control.