Akilah Mobley
@akilahmobley
I am an experienced customer service professional in claims and call center support.
United StatesWhat I'm looking for
I am a customer service and claims professional with over 11 years of experience in call centers and corporate support.
I demonstrate strong communication, conflict resolution, and fraud claims investigation skills, consistently resolving complex issues to ensure customer satisfaction and reliability.
I have handled inbound customer calls for billing, outages, and service inquiries, processed and investigated debit card fraud and non-fraud claims, and issued provisional and final credits while maintaining account accuracy and customer education.
I am pursuing a Bachelor of Science in Business Administration with a focus on Human Resources (in progress), hold a 3.84 GPA, and was inducted into the Honor Society; I seek administrative and HR-related opportunities where I can contribute to employee development and positive workplace culture.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Duke Energy
Feb 2022 - Present (3 years 7 months)
Handle inbound customer calls regarding billing, outages, and service inquiries; coordinate internal departments to resolve complex service issues and arrange payments, promoting customer satisfaction.
Fraud Claims Representative
Wells Fargo
Nov 2020 - Jan 2022 (1 year 2 months)
Processed and investigated debit card fraud and non-fraud claims, issued provisional and final credits, refunded overdraft fees, and educated cardholders on claim procedures and timelines.
Forklift Operator
Amazon
Nov 2020 - Nov 2021 (1 year)
Operated powered equipment to transport inventory to and from designated areas, performed daily equipment inspections, and maintained quality control standards.
Food Service Worker
Carolina Medical Center
May 2017 - Nov 2020 (3 years 6 months)
Collected and delivered patient food trays, ensured food safety compliance, and maintained timely service to support patient care.
Customer Service Representative
Walmart
Jan 2015 - Jan 2016 (1 year)
Processed refunds, exchanges, and money transfers and resolved customer concerns at the service desk efficiently.
Customer Service Representative
iQor
May 2015 - Dec 2015 (7 months)
Resolved service inquiries, processed orders, maintained customer records, and handled escalations to ensure timely resolution.
Cashier
McDonald's
May 2014 - Apr 2015 (11 months)
Managed customer orders, payments, and food delivery with speed and accuracy while maintaining cleanliness and teamwork in a high-volume setting.
Education
Degrees, certifications, and relevant coursework
WUWalden University
Bachelor of Science in Business Administration, Business Administration (Human Resources)
2025 -
Grade: GPA: 3.84
Activities and societies: Inducted into the Honor Society.
Pursuing a Bachelor of Science in Business Administration with a focus on Human Resources at Walden University. Maintains a 3.84 GPA and was inducted into the Honor Society.
Hawthorne High School
High School Diploma, General Studies
Activities and societies: Member of SafeJourneys Club; completed accelerated coursework and night classes.
Graduated early from Hawthorne High School in 2014 by completing night classes and an accelerated courseload.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Akilah?
You can contact Akilah and 90k+ other talented remote workers on Himalayas.
Message AkilahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
