Akellah Forrester
@akellahforrester
Hardworking customer-service focused cosmetology and IT-capable professional.
Trinidad and TobagoWhat I'm looking for
I am a hardworking, responsible and trustworthy professional with hands-on experience in customer service, cosmetology, and basic IT. I bring commitment, ambition and a collaborative attitude to every role I undertake.
I am certified in General Cosmetology (Level 1 CVQ) and as a Nail Technician, with additional basic makeup training from Madame Maharaj School of Cosmetology. I also have technical drawing skills and practical experience with computers and common software.
My work history includes roles in customer service, cashiering, call center operations, social media management, babysitting, and an HR assistant role at a security firm. I am comfortable operating soundboards at functions and providing beauty services as a skilled hobbyist and practitioner.
I seek opportunities where I can apply my service-focused mindset, grow my cosmetology and technical skills, and contribute positively to a team-oriented environment.
Experience
Work history, roles, and key accomplishments
Cashier / Customer Service Rep
McDonald's
Operated cashier station and provided front-line customer service, processing transactions and resolving customer concerns at a fast-food restaurant.
Daycare Sitter
San Fernando
Provided childcare and supervised children's activities as a babysitter, ensuring safety and basic care routines for infants and toddlers.
Social Media Manager
HijaabixSlay
Managed social media accounts and customer interactions, creating content and responding to inquiries to grow engagement and support sales.
Customer Service Representative
Parfois
Assisted retail customers with product selection and purchases, managed inquiries and supported store operations to maintain customer satisfaction.
Customer Service Representative
R&J Cell Tech
Handled customer inquiries and sales support at a retail mobile/tech outlet, resolving issues and assisting customers with product selection and purchases.
Call Center Agent
Callserv
Handled inbound/outbound calls for customer support, resolving inquiries and documenting interactions to maintain service quality.
Human Resources Assistant Manager
Security Firm
Supported HR functions including staffing coordination and personnel administration for security operations, improving HR response and record-keeping.
Education
Degrees, certifications, and relevant coursework
ARETE Institute of Science
Certificate/Diploma Studies, Science
2021 - 2022
Attended science-focused institute studies during 2021–2022.
Madame Maharaj School of Cosmetology
Certificate in General Cosmetology (Level 1), Cosmetology
2020 - 2020
Completed Level 1 General Cosmetology and certified as a Nail Technician with basic makeup training.
Fyzabad Secondary School
High School Studies, Secondary Education
2019 - 2020
Completed additional secondary studies following prior attendance at Palo Seco Secondary School.
Palo Seco Secondary School
High School Leaving Certificate, Secondary Education
2015 - 2019
Attended secondary school with awards in Mathematics, English, Social Studies, Office Administration, and General Science.
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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