Charisa Napo

I am a customer-focused professional who enjoys communicating effectively and building strong customer relationships. I’m passionate about customer satisfaction, and I always aim to deliver excellent service while adding value to the team.

In my customer service roles, I handled incoming calls and customer inquiries, provided support, and resolved customer issues. I also responded to emails and shared clear service information to help customers get the answers they needed.

I managed customer questions for energy-related services, advising clients on energy-related services. I supported customers through phone contact, and I assisted customers via email and chat while ensuring they received accurate, easy-to-understand service information.

More recently, I supported customers in an e-commerce environment as a team player. I handled inquiries through Shopify and Gmail, and I bring an eager-to-learn mindset, flexibility, and stress resistance. With a background in HRM, I’m confident I can contribute to customer-facing work while continuing to grow professionally.