Charisa Napo
@charisanapo
Customer Service Representative focused on resolving inquiries quickly, building trust, and improving customer satisfaction through clear communication.
What I'm looking for
I am a customer-focused professional who enjoys communicating effectively and building strong customer relationships. I’m passionate about customer satisfaction, and I always aim to deliver excellent service while adding value to the team.
In my customer service roles, I handled incoming calls and customer inquiries, provided support, and resolved customer issues. I also responded to emails and shared clear service information to help customers get the answers they needed.
I managed customer questions for energy-related services, advising clients on energy-related services. I supported customers through phone contact, and I assisted customers via email and chat while ensuring they received accurate, easy-to-understand service information.
More recently, I supported customers in an e-commerce environment as a team player. I handled inquiries through Shopify and Gmail, and I bring an eager-to-learn mindset, flexibility, and stress resistance. With a background in HRM, I’m confident I can contribute to customer-facing work while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Support (E-Commerce)
Zaidura SE
Dec 2024 - Jun 2025 (6 months)
Supported customers via email as part of a remote e-commerce role, managing inquiries using Shopify and Gmail. Delivered clear service information while working as a team player.
Customer Service Representative
Teleperformance
Aug 2022 - Aug 2023 (1 year)
Handled incoming calls and customer inquiries for the UPS project, resolving customer issues and providing service information. Responded to emails with accurate support and guidance.
Education
Degrees, certifications, and relevant coursework
Eward P. Engels Meyer Lyceum
VWO (Pre-university Education), General Secondary Education
2019 - 2022
Studied VWO Q1 at Eward P. Engels Meyer Lyceum from 2019 to 2022.
Availability
Location
Authorized to work in
Job categories
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