Open to opportunities

Landveld Zamani

@landveldzamani

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Customer service specialist with hospitality background and strong analytical, communication skills.

Suriname

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What I'm looking for

I seek a customer-facing role in hospitality or support where I can apply communication and problem-solving skills, learn new systems, and grow within a collaborative team.

I am a customer service specialist with hospitality and front-desk experience, and a background in tourism and hospitality vocational training. I bring proven communication, teamwork and analytical abilities, having worked in restaurants, a hotel reception role and at Teleperformance supporting projects for Zalando and Amazon Ring.

I am detail-oriented, calm under pressure and eager to learn new approaches and technologies. I consistently apply Microsoft applications, Salesforce and Zendesk, and I am committed to contributing positively to team success and continuous professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Teleperformance

Sep 2023 - May 2025 (1 year 8 months)

Provided customer support for clients including Zalando and Amazon Ring, resolving inquiries and improving satisfaction across channels using Zendesk and Salesforce.

Customer Support Zendesk Salesforce Communication Troubleshooting Microsoft Office

Receptionist

Golden Truly Hotel & Casino

Jan 2022 - Aug 2022 (7 months)

Managed front-desk operations, guest check-ins/check-outs, and reservations while ensuring high standards of hospitality and accurate record-keeping.

Reserving Microsoft Office Communication

All-rounder

Restaurant Kokobana

Jul 2021 - Sep 2021 (2 months)

Performed all-round restaurant duties including food service, customer interaction, and support for daily operations to maintain service quality.

Customer Service Food Service Teamwork Time Management Attention To Detail

All-rounder

Restaurant 't Vat

Aug 2018 - Dec 2018 (4 months)

Worked as an all-rounder handling front- and back-of-house tasks, supporting service operations and improving guest experience during peak shifts.

Customer Service Food Service Point of Sale Teamwork Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Secondary Vocational Education IMEAO 1 Tourism and Hospitality

Secondary Vocational Education, Tourism and Hospitality

2018 - 2025

Pursued secondary vocational education in Tourism and Hospitality from October 2018 until May 2025, focusing on practical hospitality and service skills.