Giëlla Peiter
@gillapeiter
Customer service professional with nearly two years' experience delivering solutions and sales support.
What I'm looking for
I am a customer service representative with nearly two years of hands-on experience assisting customers, resolving inquiries, and supporting sales initiatives. I thrive in demanding environments and focus on delivering the best possible service.
My background includes front-line retail roles as a shop assistant and cashier, where I provided checkout support and direct customer assistance, and shelf-stocker responsibilities maintaining product presentation.
I have experience in administrative support from a short-term vacation role and have worked as a Customer Service Agent at Concentrix, handling phone-based inquiries, issue resolution, and sales-related projects such as promoting train subscriptions for NS.
I bring goal-oriented, customer-focused, and stress-resistant qualities, am proficient in Dutch and English, and comfortable with common computer tasks. I am eager to contribute strong communication and problem-solving skills to a customer-facing role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix
Nov 2023 - Sep 2025 (1 year 10 months)
Assisted customers via phone with inquiries and issue resolution and supported sales projects such as promoting train subscriptions, improving first-call resolution and customer satisfaction.
Administrative Assistant
M.A.S.
Aug 2024 - Sep 2024 (1 month)
Performed various administrative tasks and provided office support during a short-term vacation role, improving office workflow and documentation accuracy.
Shelf Stocker
Unknown
Jul 2023 - May 2024 (10 months)
Restocked shelves and neatly organized products to maintain store presentation and inventory availability during peak periods.
Shop Assistant / Cashier
Unknown
Jan 2022 - Mar 2023 (1 year 2 months)
Assisted customers with inquiries and provided checkout support as a cashier, improving transaction speed and customer service experience.
Education
Degrees, certifications, and relevant coursework
University of Applied Science and Technology
2025 -
Enrolled at University of Applied Science and Technology beginning in 2025.
Algemene Middelbare School
2022 - 2025
Completed Algemene Middelbare School program during 2022–2025.
L.Schützschool
2018 - 2022
Attended L.Schützschool from 2018 to 2022.
R.E.C Dothschool
2011 - 2018
Attended R.E.C Dothschool from 2011 to 2018.
Wijdenboschschool
2010 - 2011
Attended Wijdenboschschool from 2010 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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