Akash Singh
@akashsingh14
Learning Operations professional coordinating enterprise programs and administering Workday LMS to ensure flawless learner lifecycles.
IndiaWhat I'm looking for
I’m a Learning Operations professional with 4+ years of experience in training program coordination, Workday LMS administration, and learner lifecycle management. I’ve been promoted to Course and Program Coordinator for operational excellence and cross-functional ownership.
At NIIT, I own end-to-end coordination of enterprise learning programs, manage Workday LMS administration, and ensure session scheduling with zero delivery lapses. I’ve coordinated 50+ programs per quarter and 300+ sessions per year, managing 3,600+ learner transactions annually with zero data discrepancies and audit-ready records.
I also act as the primary escalation point for learner and client concerns, using resolution frameworks that reduced repeat queries. I’m skilled in Salesforce CRM, stakeholder management, and SLA-driven delivery—partnering with trainers, HR stakeholders, instructional designers, and client teams to keep programs on time and operationally ready.
Experience
Work history, roles, and key accomplishments
Own end-to-end coordination of enterprise learning programs and manage Workday LMS administration, session scheduling, and multi-stakeholder communications. Serve as primary escalation point for learner and client concerns and implement resolution frameworks to reduce repeat queries.
Coordinated 50+ training programs per quarter and 300+ course sessions per year with 100% operational readiness using Workday LMS. Managed 3,600+ learner transactions annually and acted as SPOC for learner queries across email, chat, and phone while using Salesforce CRM for tracking and issue logging.
Handled 40–60 daily service requests in a high-volume, SLA-driven environment with consistent first-contact resolution. Maintained detailed CRM records and contributed to team quality benchmarks through accurate documentation.
Education
Degrees, certifications, and relevant coursework
Amity University, New Delhi
Bachelor of Arts, Tourism Administration
Earned a B.A. in Tourism Administration at Amity University in New Delhi (2020).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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