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Niharika Thakral

@niharikathakral

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Training and learning operations at NIIT, managing 16 language-specific Shell courses and their end-to-end logistics.

India

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At NIIT Limited, I managed 16 language-specific courses for the Shell account, coordinating planning, scheduling, venues, equipment, and other event logistics.

I administered LMS workflows and CRM records, coordinated seven vendors and trainers, and handled purchase orders through invoice completion. I also tracked attendance and feedback, prepared reports, and aligned regularly with global customer stakeholders.

Alongside the Shell account, I supported Unilever operations on Workday. Earlier, at Concentrix Corporation, I supported international client operations, reviewed KYC/AML records, and contributed to quality control audits and calibration calls.

Experience

Work history, roles, and key accomplishments

Associate Client Executive

NIIT Limited

Dec 2022 - Nov 2026 (3 years 11 months)

Managed 16 language-specific courses and all associated events end to end for the Shell account, including planning, scheduling, venue bookings, and vendor coordination. Administered LMS workflows, CRM records, and ensured process compliance for audit-ready delivery.

LMS administration CRM workflows Event Planning Vendor Management Stakeholder Management SharePoint Workday Reporting Analytics

Client Support Executive

Concentrix Corporation

Jan 2019 - Dec 2022 (3 years 11 months)

Supported high-volume client operations with onshore teams across the US, UK, and APAC. Reviewed KYC/AML verification records, drafted client correspondence, and contributed to quality control audits and calibration calls.

KYC AML Documentation Quality Control Client Operations Process Improvement