At Infosys supporting Intel, I resolve P1/P2 incidents, administer GitHub and GitLab enterprise platforms, and manage integrations, access, repositories, and GitHub Copilot setup. I also build ServiceNow dashboards and compliance reports to track SLA adherence, platform usage, and security posture.
Across 6+ years in application support and incident management, including Accenture engagements for Royal Dutch Shell and Takeda Pharmaceuticals, I've coordinated high-severity incidents, improved troubleshooting documentation, and supported access management. I'm an ITIL-certified SME focused on stable platforms, clear stakeholder communication, and continuous improvement.
