Akash Kumar
@akashkumar38
I keep enterprise IT operations running through L1/L2 support, identity management, and SLA-driven incident resolution.
IndiaWhat I'm looking for
I've supported enterprise IT environments for Appsonnet, KPMG, and HCL Technologies, managing high-volume service requests, escalations, and incident lifecycles while sustaining 95%+ SLA compliance.
I provide L1/L2 support across Active Directory, Microsoft Entra ID, Intune, Windows Server, DNS, DHCP, VPNs, virtualization, and corporate network infrastructure. I use platforms including ServiceNow, Symphony, and NITO to resolve hardware, software, Outlook, connectivity, and device-management issues efficiently.
Experience
Work history, roles, and key accomplishments
IT Help Desk Engineer & Service Coordinator
Beta Edge Innovation
Jan 2025 - Present (1 year 7 months)
Direct daily ticketing operations and strategic ticket assignment using the NITO tool while managing critical team escalations to sustain 95%+ SLA compliance. Provide L1/L2 technical support encompassing Active Directory administration, DNS, DHCP, and Intune device management.
Education
Degrees, certifications, and relevant coursework
Galgotias University
Bachelor of Technology, Computer Science and Engineering
2014 - 2018
Pursued a Bachelor of Technology in Computer Science and Engineering, gaining foundational knowledge in computing and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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