Open to opportunities

Geddam Naveen

@geddamnaveen

Message

I resolve enterprise L2 incidents and manage Microsoft 365, Entra ID, and endpoint environments.

India

Message

What I'm looking for

I'm looking to contribute to secure, reliable enterprise IT services where I can resolve complex L2 incidents, strengthen Microsoft 365, identity, and endpoint environments, and improve end-user experience while meeting SLA commitments.

At HCL Technologies supporting State Street Corporation, I manage enterprise L2 support across Microsoft 365, Azure AD/Entra ID, endpoint management, and infrastructure services.

I've resolved 250+ L2 incidents per month while maintaining 99.5% SLA compliance, restored critical Microsoft 365 and Azure AD services, and reduced incident resolution time by 35% to minimize business downtime. I have also managed 3,500+ endpoint deployments with a 99.2% deployment success rate.

My experience spans HCL Technologies, QUESS Corp supporting Vodafone Idea, IMSI supporting IBM and Vodafone Idea, and Precision Informatics supporting Aurobindo Pharma. I focus on secure access, reliable systems, effective troubleshooting, and a better end-user experience in fast-paced enterprise environments.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

HCL Technologies

Jan 2023 - Present (3 years 8 months)

Specialist and Senior Specialist - L2 Support Engineer at State Street Corporation, managing enterprise-level L2 incidents and critical issue resolution. Resolved 250+ L2 incidents per month with 99.5% SLA compliance and restored critical Microsoft 365 and Azure AD services, reducing incident resolution time by 35%.

Microsoft 365 Azure AD Entra ID Active Directory MFA Conditional Access SCCM Intune ServiceNow Windows Server TCP IP DNS DHCP VPN Bitlocker RDP VNC

Education

Degrees, certifications, and relevant coursework

Potti Sri Ramulu Chalavadi Mallikarjuna Rao College of Engineering and Technology

Bachelor of Technology, Electronics & Communication Engineering

Bachelor of Technology in Electronics & Communication Engineering from Potti Sri Ramulu Chalavadi Mallikarjuna Rao College of Engineering and Technology, Vijayawada.