AJAkash joshi
@akashjoshi
Senior product manager with 10 years of experience in B2B SaaS.
IndiaWhat I'm looking for
I am a seasoned product manager with a decade of experience, specializing in B2B SaaS and AI-driven products. My journey has taken me through various industries, including CRM, Fintech, Construction management, and Health-tech. I hold a Master's degree from ETH Zurich and a Bachelor's in Architecture from Mumbai University, which have equipped me with a unique blend of technical and design skills.
Throughout my career, I have consistently driven product growth and user engagement. At Freshworks, I led the launch of the Freddy AI agent, achieving a remarkable 45% adoption rate and significantly improving customer satisfaction. My strategic initiatives have resulted in substantial revenue growth and enhanced user experiences, demonstrating my ability to align product features with market needs effectively.
As a consultant, I have further honed my skills in reducing MVP launch times and increasing user activation rates. I am passionate about leveraging data-driven insights to inform product strategy and foster innovation. I thrive in dynamic environments where I can lead cross-functional teams to deliver impactful solutions.
Experience
Work history, roles, and key accomplishments
Product Growth & Strategy Consultant
Startup Consultancy
Dec 2024 - Present (7 months)
Reduced MVP launch time by 30% by aligning feature scope with founder priorities and engineering bandwidth. Increased user activation by 25% through redesigned onboarding and sharper in-app messaging.
Senior Product Manager, Freddy AI agent for CX
Freshworks
Sep 2023 - Present (1 year 10 months)
Led end-to-end launch of Freddy AI agent, driving 45% adoption, 20% customer growth, and higher upsell velocity. Boosted query deflection from 15% to 45% by improving intent recognition, fallback handling, and auto-response.
Product Manager, ACE-Sales performance Management Suite
LeadSquared
Jul 2022 - Present (3 years)
Drove 4x customer growth in 6 months by identifying sector use cases through market research and user insights. Unlocked $160K revenue growth by resolving sales friction via ACE training for 300 reps across 4 continents.
Associate Product Manager, Autonomous Credit management suite- AI
Highradius
Jul 2021 - Present (4 years)
Delivered flagship AI-powered credit management product, boosting credit processing efficiency by 30%. Redesigned core workflows through in-depth user research and journey mapping, boosting adoption and retention.
Founder
Vital Designs
Dec 2019 - Present (5 years 7 months)
Spearheaded end-to-end product launch, acquiring 50 clients and 60,000+ daily active users in 8 months. Led product strategy and go-to-market, achieving a profitable 300% QoQ revenue growth in the first year.
Project Architect
RMA Architects & Adarkar Associates
Dec 2014 - Present (10 years 7 months)
Executed 20+ infrastructure projects worth ₹400 Cr, leading cross-functional teams and stakeholder alignment. Managed project timelines, budgets, and resources to ensure successful delivery of complex architectural initiatives.
Education
Degrees, certifications, and relevant coursework
ETH Zurich, Swiss Federal Institute of Technology
Masters of Advanced Studies, Urban Design
Completed a Masters of Advanced Studies in Urban Design. Focused on advanced concepts and practices within the field.
KRVIA, Mumbai University
Bachelor of Architecture, Architecture
Obtained a Bachelor of Architecture degree. Gained foundational knowledge and practical skills in architectural design and theory.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
linkedin.com/in/akashjjoshiJob categories
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