At Wells Fargo GCC, I built and delivered the Application Stack Tool, improving software deployment productivity by 15% and reducing operational risk by 10% through ITSM-aligned governance and change management.
I built Power BI dashboards for KPIs, asset lifecycle tracking, and stakeholder reporting, giving senior leadership real-time visibility. I also created AI dashboards using Microsoft Power BI for lifecycle projects.
Across device lifecycle programs, I coordinated refresh, migration, and recovery work, achieving 100% asset record accuracy. I managed geo-compliance, licensing remediation, and escalations across India and US teams with zero audit failures.
Earlier, I supported financial client systems at Accenture Services Pvt. Ltd. and coordinated OS and MS Office deployment projects at Convergys. My experience includes ServiceNow, BMC Remedy, JIRA, and IT operations in regulated banking environments.
