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Sandeep T

@sandeept

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IT Manager at Danaher - Beckman Coulter Diagnostics who improved endpoint security risks by 40% across APAC and EMEA.

India

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At Danaher - Beckman Coulter Diagnostics, I lead regional IT operations across APAC and EMEA, supporting commercial, manufacturing, R&D, and corporate functions. I achieved 99.98% availability and maintained 95% SLA compliance, while reducing endpoint security risks by 40%.

At Fidelity Investments, I directed regional IT support for 10,000+ end users and built and led a 12-engineer team. I created 20+ PowerShell and VBA automation tools and delivered a Windows 10 migration for 10,000+ users with under 1% post-deployment issues.

Experience

Work history, roles, and key accomplishments

Current

IT Manager - End User Services

Current

Danaher - Beckman Coulter Diagnostics

Sep 2020 - Present (6 years)

Lead regional IT operations across APAC and EMEA, supporting 2,000+ associates. Achieved 99.98% availability, 95% SLA compliance, and 18% year-over-year cost optimization.

Project Lead, Internal Workplace Support

Fidelity Investments

Oct 2015 - Aug 2020 (4 years 10 months)

Directed regional IT support for 10,000+ end users, sustaining 98% SLA compliance and 92%+ CSAT. Built and led a 12-engineer team, lifting ticket resolution efficiency by 30% through automation.

IT Support Team Leadership Automation PowerShell VBA Windows 10 Migration Remote Support VIP Support SLA Management CSAT Improvement KPI Management

First Line Manager - IT Operations

IBM India Pvt Ltd

Feb 2015 - Sep 2015 (7 months)

Ran 24x7 global remote support for 15,000+ users, improving ticket turnaround time by 22%. Lifted CSAT from 78% to 90% through RCA-driven improvement plans.

IT Operations Remote Support Incident Management RCA CSAT Improvement Vendor coordination Workflow Redesign

Team Leader - Internal IT Support

Thomson Reuters India Pvt Ltd

Jul 2010 - Jan 2015 (4 years 6 months)

Led IT support teams across India and the Philippines, serving 6,000+ global users. Reduced high-volume ticket categories by 28% through scripting fixes and self-service knowledge base.

IT Support Team Leadership Scripting Knowledge Base M&A Integration Incident Management

System Analyst / Software Consultant

Accenture Services Pvt Ltd

Feb 2007 - Jun 2010 (3 years 4 months)

Delivered expert L2/L3 support across Windows environments, lifting first-time resolution rates by 20%. Authored 50+ knowledge base articles and SOPs.

L2 L3 Support Windows Knowledge Base SOP流程设计 Malware Remediation Endpoint Security