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Gardennia Morales

@gardenniamorales

Dynamic professional with extensive experience in customer service.

United States
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dynamic professional with extensive experience in customer service and office management, particularly at Galveston Eye Care. My proven ability to handle sensitive information and efficiently schedule appointments has allowed me to foster positive relationships with clients and colleagues alike. I pride myself on creating a welcoming environment while maintaining confidentiality and accuracy in document handling.

Throughout my career, I have held various roles that have honed my skills in communication and organization. As a Receptionist and Optometrist Assistant, I ensured the smooth operation of the office by sorting and distributing daily mail, greeting visitors, and adhering to privacy policies. My experience as a Teacher Assistant further developed my ability to communicate effectively with parents and support children's academic growth.

In addition to my customer service expertise, I have worked in various capacities, including as a Waitress and Head Cashier, where I learned the importance of making customers feel comfortable and valued. I am currently pursuing further education in Anatomy & Physiology and Medical Terminology, which complements my background in healthcare and enhances my ability to serve clients in a medical setting.

Experience

Work history, roles, and key accomplishments

GC
Current

Receptionist/Optometrist Assistant

Galveston Eye Care

Jan 2025 - Present (11 months)

Sorted and distributed daily mail to staff members and ensured timely handling of urgent matters. Greeted visitors upon arrival at office and guided them to appropriate meeting locations if required. Ensured confidentiality of sensitive information through proper storage methods and adherence to privacy policies.

MC

Teacher Assistant

Moody Early Childhood Center

Feb 2024 - Present (1 year 10 months)

Communicated regularly with parents regarding their child's academic growth and behavior concerns.

SH

Receptionist

Super 8 Hotel

Aug 2013 - Present (12 years 4 months)

In charge of renting rooms for tourists visiting Galveston island for any day of the week.

MG

Head Cashier

Moody Gardens

Nov 2008 - Present (17 years 1 month)

Welcomed visitors to Moody Gardens in the aquatic food court and charged food for purchase, also assisting with guidance to sites around the aquarium.

Education

Degrees, certifications, and relevant coursework

GC

Galveston College

Certificate, Anatomy & Physiology, Medical Terminology

2016 -

Currently studying Anatomy & Physiology and Medical Terminology at Galveston College. This coursework provides a strong foundation in human body systems and specialized medical language.

UA

Upward Hape Acadeny

Diploma, General Studies

2011 - 2011

Completed high school education, earning a diploma. Focused on foundational subjects to prepare for further academic or professional pursuits.

Tech stack

Software and tools used professionally

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Gardennia Morales - Receptionist/Optometrist Assistant - Galveston Eye Care | Himalayas