Gardennia Morales
@gardenniamorales
Dynamic professional with extensive experience in customer service.
What I'm looking for
I am a dynamic professional with extensive experience in customer service and office management, particularly at Galveston Eye Care. My proven ability to handle sensitive information and efficiently schedule appointments has allowed me to foster positive relationships with clients and colleagues alike. I pride myself on creating a welcoming environment while maintaining confidentiality and accuracy in document handling.
Throughout my career, I have held various roles that have honed my skills in communication and organization. As a Receptionist and Optometrist Assistant, I ensured the smooth operation of the office by sorting and distributing daily mail, greeting visitors, and adhering to privacy policies. My experience as a Teacher Assistant further developed my ability to communicate effectively with parents and support children's academic growth.
In addition to my customer service expertise, I have worked in various capacities, including as a Waitress and Head Cashier, where I learned the importance of making customers feel comfortable and valued. I am currently pursuing further education in Anatomy & Physiology and Medical Terminology, which complements my background in healthcare and enhances my ability to serve clients in a medical setting.
Experience
Work history, roles, and key accomplishments
Receptionist/Optometrist Assistant
Galveston Eye Care
Jan 2025 - Present (11 months)
Sorted and distributed daily mail to staff members and ensured timely handling of urgent matters. Greeted visitors upon arrival at office and guided them to appropriate meeting locations if required. Ensured confidentiality of sensitive information through proper storage methods and adherence to privacy policies.
Teacher Assistant
Moody Early Childhood Center
Feb 2024 - Present (1 year 10 months)
Communicated regularly with parents regarding their child's academic growth and behavior concerns.
Waitress
Bubba Gump Shrimp Company
Jun 2015 - Present (10 years 6 months)
Greeted customers and made them feel comfortable as they got ready to order meals while at their visit in the restaurant.
Receptionist
Super 8 Hotel
Aug 2013 - Present (12 years 4 months)
In charge of renting rooms for tourists visiting Galveston island for any day of the week.
Cashier
Walmart
Mar 2012 - Present (13 years 9 months)
Scanned customers' items for purchase.
Head Cashier
Moody Gardens
Nov 2008 - Present (17 years 1 month)
Welcomed visitors to Moody Gardens in the aquatic food court and charged food for purchase, also assisting with guidance to sites around the aquarium.
Education
Degrees, certifications, and relevant coursework
Galveston College
Certificate, Anatomy & Physiology, Medical Terminology
2016 -
Currently studying Anatomy & Physiology and Medical Terminology at Galveston College. This coursework provides a strong foundation in human body systems and specialized medical language.
Upward Hape Acadeny
Diploma, General Studies
2011 - 2011
Completed high school education, earning a diploma. Focused on foundational subjects to prepare for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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