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Ajka Banjic

@ajkabanjic

Patient Access Representative at Gordon Poelman, D.D.S, managing scheduling, insurance claims, and accurate patient records.

United States

Message

At Gordon Poelman, D.D.S, I manage scheduling, patient check-in and check-out, and high-volume phone calls. I verify insurance, submit claims, and follow up on reimbursements and denials while maintaining accurate patient records.

At Scripps Ranch Physical Therapy, I handled 50+ calls daily, scheduled appointments, and supported insurance eligibility and billing processes. I also maintained EMR documentation and supported clinic workflows.

Experience

Work history, roles, and key accomplishments

Current

Front Desk/ Treatment Coordinator / Sterilization Tech

Current

Gordon Poelman, D.D.S

Oct 2025 - Present (1 year)

Manage scheduling, patient check-in/check-out, and high-volume phone calls. Verify insurance, submit claims, and maintain accurate patient records using dental practice management systems.

Scheduling Insurance Verification Claims Processing Patient Records Management Dental Practice Management Sterilization Infection Control Chairside Assistance

Patient Care Coordinator

Scripps Ranch Physical Therapy

Jan 2025 - Sep 2025 (8 months)

Handled 50+ calls daily, scheduled and confirmed patient appointments, and verified insurance eligibility. Maintained accurate documentation within EMR systems and supported clinic workflow.

Patient Scheduling Insurance Verification EMR Documentation Communication Skills Team Coordination

Room Service Attendant

UC San Diego Health

Nov 2022 - Jul 2024 (1 year 8 months)

Delivered meals accurately and on time to patients. Communicated effectively with patients and healthcare teams to support a positive patient experience.

Patient Services Communication Skills Attention To Detail