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Joanna Roberts

@joannaroberts2

Patient Access Representative handling registration, insurance verification, scheduling, and financial intake at a healthcare front desk.

United States

Message

In my current Patient Access Representative role, I manage patient check-in and registration, verify insurance information, and maintain accurate visit records. I also schedule appointments and support efficient patient flow.

I complete financial intake, collect past-due balances, document transactions, and assist with insurance billing and account questions.

At Cox Health, I supported patient check-in, scheduling, EHR documentation, and medical records for Primrose OB-GYN. I also coordinated LabCorp communications and assisted clinical and back-office staff.

Earlier, at MD Billing, I submitted insurance claims, posted payments, and followed up on overdue accounts. My experience also includes laboratory administration, tax document review, and patient reception.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

Unknown

Jan 2025 - Present (1 year 10 months)

Manage patient check-in and registration, verify insurance information, and maintain accurate demographic and visit records. Schedule appointments and support efficient patient flow while providing courteous, professional service.

Patient Registration Insurance Verification Appointment Scheduling Financial Intake Payment Collections Medical Billing EHR Documentation Customer Service

Department Secretary, Laboratory Services

Unknown

Sep 2023 - Dec 2025 (2 years 3 months)

Provide administrative support for daily laboratory operations, including phone coverage, supply monitoring, and communication with clinics. Coordinate specimen and result-related communications, fax documentation, and prepare specimens for outside facilities.

Administrative Support Telephone Coverage Supply Monitoring Communication Skills Specimen Handling Fax Documentation

Office Assistant

Primrose OB-GYN, Cox Health

May 2022 - Sep 2023 (1 year 4 months)

Supported patient check-in, appointment scheduling, EHR documentation, medical records, phone calls, scanning, and filing. Coordinated LabCorp communications and assisted clinical and back-office staff with daily administrative needs.

Patient Check In Appointment Scheduling EHR Documentation Medical Records Phone Calls Scanning Filing LabCorp Coordination

Administrative Assistant / Tax Preparer

Green Pollack and Company

Jan 2021 - Feb 2022 (1 year 1 month)

Welcomed clients, managed telephone communications and follow-ups, reviewed tax documents for completeness, and maintained organized paper and electronic files.

Client Relations Phone Communication Confidential Tax Document Review File Management Organization

Medical Billing Assistant

MD Billing

Nov 2019 - Oct 2020 (11 months)

Submitted insurance claims, posted payments, prepared billing statements, and maintained accurate billing documentation. Followed up on overdue accounts, helped resolve billing concerns, collected outstanding balances, and used EMR and Microsoft Office tools.

Insurance Claims Payment Posting Billing Statements Account Follow up Collections EMR Microsoft Office

Receptionist

Adventist Health

Mar 2014 - Jan 2016 (1 year 10 months)

Scheduled patients, verified insurance, entered information, managed a multi-line phone system, and maintained patient charts and records. Provided clerical support to physicians through paperwork preparation, chart retrieval, filing, faxing, and word processing.

Patient Scheduling Insurance Verification Data Entry Multi Line Phone Systems Medical Records Clerical Support Faxing Word Processing