Open to opportunities

AJIT MAHADIK

@ajitmahadik

Message

I lead PMO and operations programs that improve delivery, cost, and scale.

India

Message

What I'm looking for

I’m immediately available for PMO leadership, operations management, business operations, and delivery management roles where I can improve governance, delivery performance, process automation, and cross-functional execution.

At Infosys, I led a $60M+ portfolio across 35+ projects, delivering 100% on time and on budget while identifying and mitigating $2.5M in project risks. I brought together 25+ stakeholders across IT, Finance, Operations, and Procurement to strengthen PMO governance, requirements gathering, testing, and change management.

I also ran high-volume customer service procurement operations, processing 25,000+ purchase orders weekly at 99.9% accuracy. Through workflow optimization, automation, vendor negotiations, and Lean Six Sigma initiatives, I reduced cycle time by 80%, delivered $2.1M in client savings, and achieved a 22% average cost reduction across $10M in contract value.

During my 2025 sabbatical, I built CareerStrategist, a full-stack AI career-operations platform using React, Node.js, Firebase, Google AI Studio, and the Google Gemini API. I’m immediately available for PMO leadership, operations management, business operations, and delivery management opportunities.

Experience

Work history, roles, and key accomplishments

Project Manager, PMO

Infosys

Jan 2023 - May 2025 (2 years 4 months)

Led PMO governance and program management for 35+ projects, tracking a $60M+ portfolio with 100% on-time delivery. Orchestrated vendor record migration with 100% data integrity and designed role-based workflows reducing learning curve by 60%.

PMO Program Management Stakeholder Management Risk Management Change Management Cross Functional Collaboration Vendor Management Data Integrity Workflow Design

Operations Manager, Customer Service

Infosys

Jan 2022 - Dec 2022 (11 months)

Managed procurement operations processing 25,000+ purchase orders weekly with 99.9% accuracy. Reduced PO cycle time by 80% and scaled operations 150% without headcount increase, while renegotiating $10M in contracts for 22% cost savings.

Procurement Operations Order Management vendor negotiation Cost Reduction Process Automation Lean Six Sigma Team Leadership Performance Metrics Escalation Management

Assistant Manager, Customer Service

Infosys

Jan 2019 - Dec 2022 (3 years 11 months)

Specialized in high-volume multi-region customer logistics order management, processing 15,000+ weekly orders with 99.8% accuracy. Reduced order processing time by 81% and maintained 100% SOX compliance for four consecutive years.

Order Management Fulfillment Vendor Master Data Compliance Quality Assurance Process Optimization team training

Team Lead, Customer Service

Infosys

Jan 2014 - Dec 2018 (4 years 11 months)

Led daily floor operations and mentored junior associates on customer service best practices, data entry accuracy, and reporting standards. Delivered foundational training programs for new hires and managed data entry and reporting functions.

Team Leadership Customer Service Training Data Entry Reporting Performance Management

Senior Process Executive & SME

Infosys

Jan 2011 - Dec 2014 (3 years 11 months)

Served as go-to Subject Matter Expert for process-related queries, providing guidance and training on standard operating procedures. Executed day-to-day process transactions with high accuracy and supported process improvement initiatives.

Subject Matter Expertise Process Improvement Training Documentation