AM

Open to opportunities

Arogia Mora

@arogiamora

Senior Project Manager & PMO leader delivering AI-enabled IT and customer transformation.

What I'm looking for

I’m looking to lead AI-enabled PMO and Agile delivery for complex IT infrastructure and customer experience transformations—partnering with executives and cross-functional teams to build scalable governance and measurable outcomes.

I’m a Senior Project Manager & PMO leader with 16+ years driving transformation across IT infrastructure, operations, and customer experience. I connect business and technology, building scalable PMO governance frameworks while delivering measurable results through global cross-functional teams. I’m PMP & CSM certified, with strong expertise in Agile delivery, PMO governance, and using AI tools to improve project efficiency and automate reporting.

Across roles at Dell and Tech Mahindra, I’ve led Agile transformation and IT infrastructure programs, improving reliability and reducing downtime (~20%) through structured delivery and governance. I’ve also used Microsoft Copilot and ChatGPT to automate project documentation and status reporting, improving turnaround time (~30%) and accelerating decision-making with AI-assisted insights. My work is recognized through awards including the Michael Dell Award, Bravo Award (STAR of the Project), and Dell Excellence Award for PMO transformation.

Experience

Work history, roles, and key accomplishments

TM

Project Manager – IT Infrastructure

Apr 2025 - Nov 2025 (7 months)

Led IT infrastructure transformation programs covering network upgrades, system migrations, and deployment initiatives, improving system reliability and reducing downtime by ~20%. Implemented AI-assisted reporting and documentation with ChatGPT and Microsoft Copilot, reducing manual effort and improving reporting turnaround time by ~30%.

IT transformation Microsoft Copilot ChatGpt Workflow Automation Stakeholder Dashboard

DE

Agile Project Manager / Scrum Master

May 2017 - Mar 2024 (6 years 10 months)

Led Agile transformation and delivery across cross-functional teams spanning operations, sales, logistics, and IT. Improved sprint productivity by 25% through backlog optimization and continuous improvement, and used AI tools to accelerate documentation and stakeholder communication.

Agile Transformation Scrum Kanban Agile Delivery AI Assisted Backlog Refinement ChatGpt Gemini Continuous Improvement

DE

PMO Lead

Mar 2014 - May 2017 (3 years 2 months)

Established enterprise PMO governance frameworks and portfolio reporting structures to improve visibility and decision-making speed. Standardized risk management, reporting, and escalation processes and delivered measurable business impact, including $65K revenue contribution and 7% QoQ improvement.

PMO Risk Management

DE

Operations & Customer Engagement

Aug 2011 - Mar 2014 (2 years 7 months)

Improved customer experience by 15% and reduced operational delays by 30% through process transformation. Introduced KPI dashboards and performance tracking systems to enable real-time insights and led cross-functional teams to improve productivity by 30%.

Customer Experience Process Transformation KPIs Operational Excellence Productivity Improvement

DE

Sales & Business Development Manager

Oct 2009 - Aug 2011 (1 year 10 months)

Drove revenue growth through strategic sales initiatives and improved customer retention. Strengthened alignment between sales, operations, and logistics to improve service delivery.

Sales Strategy Revenue Growth Customer Retention Business Development Sales Operations

Education

Degrees, certifications, and relevant coursework

SW

St. Francis College for Women

Master of Commerce, Commerce

Earned a Master of Commerce at St. Francis College for Women.

Tech stack

Software and tools used professionally

Jira

Gemini

N8N

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