Vishnu Panchal

I’m a detail-oriented operations professional with 2+ years of experience in customer account management, case investigation, and SLA-driven service environments. In high-volume multi-channel queues, I reviewed and resolved customer account queries across chat, email, and phone while consistently meeting SLA targets and maintaining quality compliance standards.

I handle escalated complaints professionally, identify root causes, and coordinate with internal teams to deliver timely, satisfactory resolutions. I also maintain accurate case documentation for compliance and audits, and I use Excel-based trackers to identify recurring guest issue trends—translating data into actionable insights for leadership. I’m comfortable working in US time zones and adapting quickly to policy updates in cross-functional environments.