Ajay Deshpande

Managed a team consisting of 65 counselors and 2 Team
Leaders within the Admission department.
Led the segregation process in accordance with
established procedures.
Ensured the completion of all lead attempts.
Implemented call monitoring for a minimum of 5 calls
per counselor.
Conducted team huddles to address counselor queries
and explain performance targets.
Addressed student escalations effect

Managed an admission team of 65 counselors and 2 team leaders, handling lead attempts, escalations, and CRM record maintenance. Implemented call monitoring, ran team huddles, and trained admissions staff while issuing acceptance and rejection letters to applicants.

Spearheaded a team of customer service agents, team leaders, a trainer, and quality analysts to optimize team performance and improve customer satisfaction. Developed new-hire training and mentorship, implemented a customer quality experience strategy, and coordinated client forecasting for staffing needs.

Guarantee the effective delivery of high-quality training sessions daily, including the completion of application forms and other necessary pre and post-training activities. Source and place candidates in collaboration with the respective manager. Ensure strict administration and adherence to the Code of Conduct. Maintain attendance sheets for each training session in the prescribed format. Provid

Responsible for new joiners Induction. Created and implemented new hire training and mentor program. Conduct Induction training & certification, selling skills, Product process & policies, Objection handling & Refresher training. Responsible for Behavioral & Soft Skill training. Modifies or creates course materials and training manuals to meet specific training needs. Prepare and implement trainin

Managed daily operations for a team, overseeing process quality control and enforcing standard operating procedures (SOPs) to streamline operations. Supervised scheduling and roster management and collaborated with quality and training departments to achieve operational outcomes.

Answer phones professionally to Hutch telecom customer post paid customer. Provide customers with product and service information. Follow up customer calls where necessary. Raised the ticket for any level 2 related issues.

Created a trust-oriented, communicative work environment and provided clear project vision to improve motivation and focus. Coached team members, addressed dysfunctional behavior, and led collaborative problem-solving initiatives.

Managed inbound calls for Hutch telecom postpaid customers, providing product and service information and ensuring timely follow-up to enhance customer satisfaction. Escalated level 2 issues to support swift resolution while maintaining customer service standards.

Handled customer service activities at Rhythem Infosystem Pvt. Ltd., supporting operations through customer interactions and follow-ups.

Completed a Bachelor of Commerce degree at Pune University from 1998 to 2001.

Completed a Bachelor of Commerce degree at Pune University from 1998 to 2001.

Earned a Bachelor of Commerce from Savitribai Phule Pune University from 1998 to 2001.

Completed a bachelor's degree at Pune University in Business/Commerce from 1997 to 2001.