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Ajanae Hancock

@ajanaehancock

Utility Support Specialist at City of Port St. Lucie coordinating 50+ daily service requests and maintenance work orders.

United States

Message

What I'm looking for

I’m interested in using emerging tools and AI to improve productivity and streamline administrative processes.

At City of Port St. Lucie, I coordinate high-volume workflows for customer accounts, service requests, and maintenance work orders. I manage and prioritize 50+ daily requests, schedule inspections and appointments, and keep records and updates accurate.

I use CIS Billing and SEMS Work Order systems to process account transactions and maintain work orders. I also use Microsoft Excel to review account and payment information, and coordinate service resolution with internal teams and field technicians.

Previously, I supported daily clinical operations at AdventHealth, including specimen collection, appointment coordination, and records maintenance. I’m interested in using emerging tools and AI to improve productivity and streamline administrative processes.

Experience

Work history, roles, and key accomplishments

Current

Utility Support Specialist

Current

City of Port St. Lucie

Oct 2025 - Present (1 year)

Coordinates high-volume administrative workflows, manages 50+ daily requests, schedules meter inspections, and maintains work orders. Collaborates with internal teams and trains new employees on department processes.

CIS Billing SEMS Work Order Excel Outlook Microsoft Teams Work Order Management Scheduling Documentation Data Analysis Training

Crew Member

Dunkin'

Dec 2023 - Aug 2025 (1 year 8 months)

Supported daily store operations in a fast-paced environment, processed high-volume cash and POS transactions, and coordinated opening procedures. Communicated effectively with team members to maintain workflow efficiency.

Cash Handling POS systems Customer Service Team Communication Operations

Phlebotomy

AdventHealth

Sep 2020 - Dec 2023 (3 years 3 months)

Supported daily clinical operations, coordinated supply ordering and inventory, and managed appointments and referrals. Collected, processed, and documented patient specimens according to established procedures.

Phlebotomy Specimen Collection Patient Care Inventory Management Appointment Scheduling Electronic Health Records Confidentiality