At the City of North Miami Beach Water Department, I provide administrative and operational support across customer service and field departments. I create and organize SOPs for field staff to improve consistency, efficiency, and onboarding.
At Memorial Healthcare System’s Joe DiMaggio Children’s Hospital, I coordinated pediatric neurosurgery scheduling, insurance authorizations, and patient clearances, and trained new employees on department workflows. My experience also includes municipal operations, patient access, and front-office support.
